Lisa Dutan
Monticello
Summary
Detail-oriented professional with a proven track record in customer service and problem-solving. Committed to enhancing customer experiences and optimizing team collaboration to drive branch efficiency.
Dynamic leader with extensive experience in customer service and team collaboration. Known for effectively training staff and managing operations, ensuring compliance and maximizing productivity. Eager to leverage bilingual communication skills to foster a positive customer environment.
Overview
4
4
years of professional experience
Work History
Lead Teller
Key Bank
Liberty, NY
05.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with account inquiries, providing tailored solutions to meet their needs.
- Collaborated with team members to optimize workflow and improve branch efficiency.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Enhanced customer experience by resolving issues promptly and professionally.
Shift Leader
Dunkin Donuts
Monticello, NY
04.2023 - 03.2025
- Supervised daily operations to ensure efficient workflow and staff productivity.
- Trained new employees on customer service protocols and operational procedures.
- Managed inventory levels, minimizing waste through effective stock rotation practices.
- Ensured compliance with health and safety regulations during food preparation.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Teacher Aide
Monticello Central School District
Monticello, NY
09.2022 - 03.2023
- Assisted teachers in classroom management and instructional support for diverse student needs.
- Organized classroom resources and maintained a positive learning environment for students.
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Assisted teachers with administrative tasks such as photocopying worksheets or grading papers efficiently without compromising quality feedback.
Education
High School Diploma -
Monticello High School
Monticello, NYSkills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Lead Teller
Key Bank
05.2025 - Current
Shift Leader
Dunkin Donuts
04.2023 - 03.2025
Teacher Aide
Monticello Central School District
09.2022 - 03.2023
High School Diploma -
Monticello High School