Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miguel Anselmo

Lewiston

Summary

With a proven track record at Cport Credit Union, I excel in customer service and data entry, showcasing my problem-solving abilities and attention to detail. I've effectively managed high-volume transactions and fostered positive client relationships, significantly enhancing customer satisfaction and operational efficiency.

Personable and attentive, bringing strong aptitude for customer service and team collaboration. Possesses solid knowledge of banking procedures and cash handling, coupled with ability to accurately process transactions and resolve discrepancies. Committed to delivering exceptional service and contributing to financial success of institution.

Overview

2
2
years of professional experience

Work History

Lead Teller

Town&country FCU
02.2024 - 01.2025
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.

Direct Support Professional

Bridge Support Professionals
02.2024 - 12.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Call Center Representative

Cport Credit Union
09.2022 - 01.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Teller

Cport Credit Union
09.2022 - 01.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

High School Diploma -

South Portland High School
South Portland, ME
06-2021

Skills

  • Positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Punctual and reliable
  • Goal oriented
  • Relationship building
  • Data entry
  • Analytical thinking

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Native or Bilingual

Timeline

Lead Teller

Town&country FCU
02.2024 - 01.2025

Direct Support Professional

Bridge Support Professionals
02.2024 - 12.2024

Call Center Representative

Cport Credit Union
09.2022 - 01.2024

Teller

Cport Credit Union
09.2022 - 01.2024

High School Diploma -

South Portland High School

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Miguel Anselmo