Terryl Kaiser
Junction City,OR
Summary
Proven leader at KeyBank National Association, adept in customer service and problem-solving, ensured vault accuracy and trained tellers, enhancing team performance. Demonstrated attention to detail and relationship building, significantly boosting client loyalty and referrals. Managed substantial cash volumes, upholding stringent security procedures. Experienced with managing teller operations and customer interactions. Utilizes skills in financial transactions and team leadership to optimize service delivery. Track record of maintaining compliance and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lead Teller
KeyBank National Association
10.2017 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Investigated and promptly resolved issues with patron accounts.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Vault Teller
KeyBank National Association
12.2011 - 10.2017
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
Skills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Trustworthy and Honest
- Relationship Building
- Security Procedures
Timeline
Lead Teller
KeyBank National Association
10.2017 - Current
Vault Teller
KeyBank National Association
12.2011 - 10.2017
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