ELEANOR PADILLA
Denver,CO
Summary
To obtain a position where I am able to provide exceptional customer service as well as expand my working knowledge in the service industry. I am actively seeking a position that can utilize my 25+ years in customer care to bring value to the business, cliental, and myself.
Overview
25
25
years of professional experience
Work History
Contact Center Financial Representative II
Westerra Credit Union
Denver, CO
04.2018 - 04.2024
- Resolve customer issues utilizing effective listening and problem solving; Process payments via credit card and check by phone; Trouble shoot online banking discrepancies; Assist with escalation calls; Provide training and leadership to new hires.
Pharmacy Technician
Pioneer Pharmacy
Denver, CO
09.2013 - 06.2016
- Worked with confidential health records and personal information while filling patient prescriptions; Received written prescriptions of refill requests and verified that information is complete and accurate.
Personal Banker, Loan Specialist, IRA Specialist, Lease Specialist, Commercial Loan Specialist, Customer Courtesy Unit & Business Banker
US Bank
Denver, CO
01.1999 - 01.2012
- Maintained customer confidentiality, privacy and security; Processed sales and referrals; Promoted bank services and products; Prepare transfers, distributions and closures in accordance with government regulations and bank policies; Promoted within US Bank to 7 roles.
Education
HS Diploma -
Emily Griffith
Denver, CO05.1995
Skills
- Ambitious and goal oriented
- Proficient in numerous computer applications and data bases
- Strong communication skills and customer service experience
- Ability to work independently and to meet deadlines
- Ability to provide training and expand into leadership roles
- Knowledgeable in banking, government rules and regulations and other areas of interest
Payment Processing
Problem-Solving
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Excellent Communication
Critical Thinking
Team Leadership
Decision-Making
Coaching and Mentoring
Timeline
Contact Center Financial Representative II
Westerra Credit Union
04.2018 - 04.2024
Pharmacy Technician
Pioneer Pharmacy
09.2013 - 06.2016
Personal Banker, Loan Specialist, IRA Specialist, Lease Specialist, Commercial Loan Specialist, Customer Courtesy Unit & Business Banker
US Bank
01.1999 - 01.2012
HS Diploma -
Emily Griffith