Eleanor Schoneveld
Hopatcong,NJ
Summary
Dynamic and results-driven retail leader with 20 years of progressive experience at Gap Inc. driving sales growth, merchandising presentations, customer service, team leadership, and operational excellence. Highly skilled at managing store operations, training and mentoring staff, while driving store performance to exceed company goals. Proven ability to foster a positive and productive work environment while delivering exceptional customer service andexceeding brand standards.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Gap Inc - Gap
Short Hills, NJ
09.2012 - Current
- Collaborated with cross-functional teams to enhance store merchandising strategies.
- Led team meetings to communicate goals and expectations, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
Product Operations Lead
Gap Inc - Gap
Denville, NJ
10.2008 - 09.2012
- Analyzed and improved operational processes to maximize productivity and efficiency within retail environments.
- Managed end-to-end shipment processing, ensuring efficient receiving, sorting, and merchandising of new inventory.
- Streamlined backroom operations and inventory processes to facilitate efficient stock replenishment and maintain product availability.
- Coordinated with store leadership to implement opening and closing protocols, ensuring adherence to operational compliance and security measures.
- Coordinated efforts with merchandising and sales teams to ensure successful product launches and consistent brand representation.
- Investigated inventory management systems to improve stock optimization and decrease shrinkage occurrences.
- Analyzed market data to forecast sales trends, enhancing inventory decision-making processes.
- Designed and delivered training programs aimed at improving team skills and overall productivity.
- Streamlined daily operations, ensuring efficient processes for the timely delivery of premium products and services to clients.
Sales Associate
Gap Inc - Gap
Denville, NJ
08.2006 - 11.2008
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Engaged customers through product knowledge and style guidance, supporting informed purchasing decisions.
- Trained new associates on sales techniques, product information, and operational procedures for consistency.
- Implemented strategic visual merchandising that increased customer engagement and improved sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Education
County College of Morris
Randolph Township, NJSkills
- Customer service
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Workload management
- Retail operations
- Operations management
- Recruiting and interviewing
- Orientation and training
Timeline
Assistant Manager
Gap Inc - Gap
09.2012 - Current
Product Operations Lead
Gap Inc - Gap
10.2008 - 09.2012
Sales Associate
Gap Inc - Gap
08.2006 - 11.2008
Associate of Science - Education
County College of Morris