Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Slaughter

Houston,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Exactmats
Houston, TX
01.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Restaurant Hostess

The '401 Table and Tap
Houston, TX
08.2020 - 08.2021
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

Some College (No Degree) - Communication Studies

Texas Tech University
Lubbock, TX

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Retail Marketing
  • Positive and professional
  • Microsoft PowerPoint
  • De-Escalation Techniques
  • Product Sales
  • Problem-solving abilities

Timeline

Customer Service Representative

Exactmats
01.2024 - Current

Restaurant Hostess

The '401 Table and Tap
08.2020 - 08.2021

Some College (No Degree) - Communication Studies

Texas Tech University

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Eleanor Slaughter