Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Yap

Jacksonville,FL

Summary

An experienced candidate who is able to stay on top of the company's demands in an effective and timely manner. Delegates tasks accordingly, which contributes to efficient resource utilization. Skilled negotiator with demonstrated strengths in customer service. Always willing to take on any task. Adapts quickly to new needs and policies.

Overview

17
17
years of professional experience

Work History

Logistics Coordinator

UMAC Express Cargo
08.2023 - Current


  • Checking shipment documents against actual deliveries and verifying the accuracy of items.
  • Recording information about the received boxes, including tracking numbers, sender/receiver details, and contents.
  • Interacting with logistics providers and carriers to ensure timely and accurate shipments.
  • Monitoring the movement of boxes and providing updates as needed.
  • addressing customer questions about shipping procedures, tracking, and delivery.
  • assisting with concerns related to delays, damage, or other problems that may arise.

Operational Manager

Macy Led Ship Chandling & General Services
01.2011 - 03.2022
  • Managed timely delivery of materials
  • Supervised accurate material handling and packaging
  • Maintained customer(ship's captain & crew), agent, and supplier relations
  • Directly overseen the performances of 2 drivers, 2 helpers, and 2 company representatives.
  • Delegated tasks to employees to effectively complete provision requisition.
  • Implemented quality control strategies to protect business assets and minimize waste.
  • Planned and managed crew schedules to align with business and project demands.

Manager

Lifestyle Interiors
04.2008 - 12.2010
  • Oversaw all sales and daily operations of the store
  • Supervised full time and part-time employees
  • Improved the overall financial performance of the store, including proposed goals for the fiscal year (sales and expenses recovery) by 20%.
  • Boosted guaranteed customer satisfaction, employee morale, and inventory management.
  • Mentored and coached employees to develop and maintain an active and productive sales force, warehouse team, and delivery team.
  • Covered daily business requirements with well-organized schedules and properly delegated assignments.
  • Planned and executed strategies to increase business and drive profit growth.

Education

High School Diploma -

Columban College
Olongapo City, Zambales

Skills

  • Strategic decision making
  • Effective task prioritization
  • Service excellence
  • Organizational time strategies
  • Skilled in conflict resolution through negotiation

Timeline

Logistics Coordinator

UMAC Express Cargo
08.2023 - Current

Operational Manager

Macy Led Ship Chandling & General Services
01.2011 - 03.2022

Manager

Lifestyle Interiors
04.2008 - 12.2010

High School Diploma -

Columban College

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Eleanor Yap