Eleanor/Ellie Leas
West Deptford,NJ
Summary
I enjoy working with customers and staff to keep the office running smoothly.
Most of my skills are from on the job experience, I give attention to details and enjoy finding new solutions to issues.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Norman Smith Enterprises
624 W Broad Street, Paulsboro, NJ 08066
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and received purchase orders
- Inventory control
- Invoice purchases made by customers
- Keep website updated with out of stock items and sale items
- Enter sales orders for customers calling in or sales reps out in the field
- calculate employees hours for payroll
Contact Manager/ Loss Mitigation
PHH Mortgage
04.2016 - 07.2020
- Make outbound calls to borrowers who are delinquent
- Do Financial interview with borrower who cannot bring loan current
- Maintain Core Leadership Behavior
- Handle inbound calls from borrowers who have their loss mitigation package and discuss missing docs
- Handle complaints from borrowers and create tasks for other departments
- Maintain Quality Assurance scores
- Receive Monthly bonus when goals are met
- June 2019 was moved to HRD Department
- Handle inbound calls from borrowers looking for assistance to save their home
- Check for missing documents in Idesk and create tasks for Doc review.
Sales Representative
Synergixx, LLC
01.2006 - 03.2019
- Take inbound call from clients who heard the advertising on radio, TV or Read it in the paper
- Inform the client about the product and then upsell and cross sell items in addition to the item they had called about
- Collect name, address and credit card information.
Collection Rep
MRS,BPO, LLC
11.2010 - 10.2014
- Did Collections for Philadelphia Parking Authority, Atlantic Parking Authority, Houston Parking Authority, Los Angeles Parking Authority, and whole state of Arizona Parking and Criminal Courts
- Offered Settlements when suitable
- Call were outbound via a auto dialer
- Received monthly bonus when goals were met.
Education
High School Diploma -
Vanguard
Havertown, Pa06.1972
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Attention to details
City
West Deptford
State
NJ
Zip
08066
Street
4811 Apple Lane
Timeline
Administrative Assistant
Norman Smith Enterprises
09.2021 - Current
Contact Manager/ Loss Mitigation
PHH Mortgage
04.2016 - 07.2020
Collection Rep
MRS,BPO, LLC
11.2010 - 10.2014
Sales Representative
Synergixx, LLC
01.2006 - 03.2019
High School Diploma -
Vanguard