ELEANOR "MCKAY" CRAIG
Tampa,FL
Summary
Results-focused, self-starter with a keen eye for quality assurance. Passionate about forming strong connections with an innate ability to build relationships.
Overview
1
1
year of professional experience
Work History
Account Specialist
Threshold 360
Tampa, FL
08.2022 - Current
- Assisted Account Manager customer relations, out reach and focused projects
- Actively manages the Support Inbox and respond to customer needs
- Oversees the creation of co-branded emails
- Updates HubSpot workflows and expanding internal customer marketing programs
- Checks in with customers to ensure quality and help guide implementation or training
- Periodically checks in with priority Entry platform locations and create a relationship with the intent to identify and push upgrade opportunities
Intern
Threshold 360
Tampa, FL
05.2022 - 08.2022
- Tracked Entry platform metrics and gave a report weekly at All Hands meeting
- Managed newly created accounts to ensure it was created correctly and tied to a licensee
- Assisted Account Manager with customer requests, training, and platform assistance
- Assisted Account manager with customer implementation status.
Team Member
Clean Juice
Tampa, FL
05.2021 - 08.2021
- Worked as a, performing excellent customer service and assistance while multitasking to complete orders and train new team members
Intern
Premiere Lifestyle Management
Tampa, FL
05.2020 - 08.2020
- Concierge service and property management for professional athletes, celebrities, and executive business leaders
Education
Bachelor of Arts - Communication Studies, Consumer Economics
University of Georgia
Athens, GA12.2022
Skills
- Customer relationship development
- Schedule management
- Sales and marketing
- Strategic account development
- Analytical problem solver
Timeline
Account Specialist
Threshold 360
08.2022 - Current
Intern
Threshold 360
05.2022 - 08.2022
Team Member
Clean Juice
05.2021 - 08.2021
Intern
Premiere Lifestyle Management
05.2020 - 08.2020
Bachelor of Arts - Communication Studies, Consumer Economics
University of Georgia
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