Elecia Cheatem
Hammond,IN
Summary
Dependable with a track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapts at working effectively unsupervised and quickly mastering new skills. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
2
2
years of professional experience
Work History
Independent Contractor
Liveops
Hammond, IN
11.2023 - Current
- Coordinated shipping of products or services to customers in a timely manner.
- Maintained relationships with existing customers while seeking new ones.
- Analyzed customer feedback data to improve customer service processes.
- Identified opportunities for process improvement within the organization.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Worked independently and with other team members to decipher problems and create solutions.
Grocery Stocker
Bockwinkel's
Chicago, IL
07.2023 - 10.2023
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Inspected product quality and quantity before restocking shelves with new items.
- Rotated and faced product displays for optimal visual appeal.
- Assisted customers in locating desired items within the store.
- Checked expiration dates on perishable items to guarantee freshness.
- Operated cash registers accurately when assisting customers at checkout lanes.
- Greeted customers and retrieved requested products to drive satisfaction.
Delivery Driver
Uber Eats
Hammond, IN
09.2021 - 10.2022
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Education
High School Diploma -
Indiana Digital Alternative School
Modoc, IN06.2022
Skills
- Issue Research
- Mileage Tracking
- Dispatch Communication
- Order Verification
- Vehicle Maintenance
- Dependable and Reliable
- Excellent Sense of Direction
- Customer Service
- Safe Driver Training
- Local Delivery
- Safe Driving Record
- Shopping Orders
- Time Management
- Route Management
- Safe Driving
- Time Management Skills
- Responsible Driver
- Clean Driving Record
- Cleaning and Sanitizing
- Product Rotation
- Display Assembly
- Price Checking
- Merchandise Stocking
- Positive Attitude
- Clear Communication
- Proper Stacking and Storage
- Willing to Learn
- Customer Assistance
- Friendly and Personable
- Supply Restocking
Languages
English
Professional
Timeline
Independent Contractor
Liveops
11.2023 - Current
Grocery Stocker
Bockwinkel's
07.2023 - 10.2023
Delivery Driver
Uber Eats
09.2021 - 10.2022
High School Diploma -
Indiana Digital Alternative School
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