Electra I. Brown
Oviedo
Summary
Experienced Sales and Customer Service Representative with 8+ years of delivering exceptional customer experiences and driving sales. Skilled in building lasting client relationships, understanding customer needs, and providing timely solutions. Proven ability to meet and exceed sales targets while ensuring high customer satisfaction. Strong communicator with excellent time management and organizational skills, seeking a dynamic role where dedication and results are valued.
Overview
6
6
years of professional experience
Work History
OTM Sales Agent
Charter Spectrum
03.2023 - Current
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Used technology resources to assist customers in locating and selecting items.
Brand Representative
AT&T
08.2021 - 11.2021
- Served as a friendly, hardworking, and punctual employee.
- Brought forth excellent negotiation skills and a business savvy attitude.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Remained punctual and professional at all times.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Waitress
Angels Bar and Grill
04.2021 - 08.2021
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Maintained a positive attitude despite any hurdles.
- Recorded food and drink orders and worked to meet customer requests.
- Complied with all restaurant rules, policies, and regulations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
Customer Care Representative
PNC Bank
11.2018 - 05.2020
- Worked well independently and on a team to solve problems.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Served as a friendly, hardworking, and punctual employee.
- Maintained positivity and poise, even in stressful situations.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Law And Social Work
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Loy Norrix High School
Kalamazoo, MI05.2015
Skills
- S K I L L S
- Communication Leadership
- Ability to Multitask
- Creativity
- Communication Skills
- Adaptability
- Customer Service
- Ability to Work Under Pressure
- Ability to Work in a Team
- Conflict Mediation
- Inbound Customer Service
- Order Processing
- Product Education
- Problem Resolution
- Sales Closing
- Customer Service Excellence
Timeline
OTM Sales Agent
Charter Spectrum
03.2023 - Current
Brand Representative
AT&T
08.2021 - 11.2021
Waitress
Angels Bar and Grill
04.2021 - 08.2021
Customer Care Representative
PNC Bank
11.2018 - 05.2020
High School Diploma -
Loy Norrix High School
Law And Social Work
Western Michigan University
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