Kenisha Awute
Greenvale,SC
Summary
Polite, professional, and experienced customer service representative with 10+ years working in busy, fast paced customer service environments. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long lasting, loyal customer relations.
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.
Committed to providing prompt, quick and accurate service to large volume of customers and incoming calls.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety, alcohol safety, and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SMB OTM Sales Agent
Spectrum Business
03.2024 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales and customer satisfaction through personalized servicing.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Delivery Driver
Jelcs Logictics 3rd Party For Amazon
11.2023 - 03.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Customer Service Representative
Iqor
01.2016 - 01.2018
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Hostess Manager
Bad Daddy's Burger Bar
08.2013 - 01.2016
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Education
No Degree - Criminal Justice
Livingstone College
Salisbury, NCCosmetology License - Cosmetology
Empire Beauty School
Concord, NC01.2022
High School Diploma -
J. L. Mann High School Academy
Greenville, SC06.2009
Skills
- Mileage Tracking
- Cargo Handling
- Equipment Operation
- Vehicle Maintenance
- Dispatch Communication
- Escalation Management
- Account Management
- Customer Service
- Payment Processing
- Technical Troubleshooting
- Database Management
- Data Entry
- Keyboarding
- Documentation and Reporting
- Reservation Management
- Workplace Safety
- Brand Representation
- Food Safety Compliance
- Conflict Resolution
- Time Management
- Staff Training
- Upselling Techniques
- Sanitation
- Coaching and Mentoring
- Scheduling
Certification
Licensed Cosmetologist
References
References available upon request.
Timeline
SMB OTM Sales Agent
Spectrum Business
03.2024 - Current
Delivery Driver
Jelcs Logictics 3rd Party For Amazon
11.2023 - 03.2024
Customer Service Representative
Iqor
01.2016 - 01.2018
Hostess Manager
Bad Daddy's Burger Bar
08.2013 - 01.2016
No Degree - Criminal Justice
Livingstone College
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
J. L. Mann High School Academy
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