Eleison Fadness Rivera
Eau Claire,Wisconsin
Summary
Strategic Multi-Unit Manager with 8+ years exceeding expectations in highly competitive environments. Highly skilled at relationship building across organizations and teams; exceptional writing, presenting, and interpersonal skills. Well-versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualifications. Proven ability to drive revenue growth, control costs, and build strong teams.
Overview
9
9
years of professional experience
Work History
Multi-Unit Manager
Starbucks
05.2020 - Current
- Oversaw daily operations of 3 Drive Thru locations with and increase in 12% sales and 15 point improvement in customer satisfaction surveys.
- Decreased turnover from110% to 59% by creating inclusiveness environment, supporting partners in connecting with their purpose, and listening and responding to partner feedback.
- Drives the implementation of company programs by motivating and supporting store management team within the district to develop and implement action plans and meet operational and organizational objectives.
- Plan, identify, communicate and delegate key responsibilities and practices to store management team to ensure smooth flow of operations within the district.
Training General Manager
Caribou Coffee
03.2015 - 04.2020
- Developed and implemented significant reductions through training and coaching, resulting in sales increase of 12%.
- Achieved status of #11 store in Caribou company from over 550 cafes in Controllable Profit
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Retail & Business Management
University Wisconsin Stout
Menomonie, WI12.2015
Associate of Science - Fashion Management
Alexandria Technical College
Alexandria, MN01.2011
Skills
- Multi-Unit
- Financial Performance
- Performance Management
- Strategic Planning
- Succession Planning
- Budgeting and Financial Management
- Team Leadership
Timeline
Multi-Unit Manager
Starbucks
05.2020 - Current
Training General Manager
Caribou Coffee
03.2015 - 04.2020
Bachelor of Science - Retail & Business Management
University Wisconsin Stout
Associate of Science - Fashion Management
Alexandria Technical College
AWARDS
Manager of the Area FY 2023
- Awarded for exceptional leadership and performance in managing a team of sales representatives.
Sales Excellence Award 2022/2023
- Recognized for outstanding sales performance, achieving 115% of quarterly sales target.
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