Eleison Rivera
Chippewa Falls,WI
Summary
Strategic Store Manager Trainer with 8+ years of experience leading and overseeing employees and operational business activities. Strong history of devising precise and targeted business operations plans, managing staffing areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and employee initiatives while leading quick and efficient attainment of objectives.
Overview
9
9
years of professional experience
Work History
Multi-Unit Manager
Starbucks
05.2020 - Current
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 23 second reduction in Peak OTW times. Trended 76 weekly Peak Times and current are 53 seconds.
- Completed District Manager Training; Selected dor Accelerated Development Program.
- Decreased turnover from 107% to 59% by creating inclusiveness environment, supporting partners in connecting with their purpose, and listening and responding to partner feedback.
- Responsible for full-cycle recruiting including Taleo, talent advisement & coaching hiring managers.
Store Manager
Caribou Coffee
03.2015 - 04.2020
- Developed and implemented significant reductions through training and coaching, resulting in sales increase of 12%.
- Achieved status of #11 store in Caribou company from over 550 cafes in Controllable Profit
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted orientation sessions and organized on-the-job training for new hires.
Education
Bachelor of Science - Business Administration And Management
University Wisconsin Stout
Menomonie, WI12.2015
Associate of Science - Fashion Management
Alexandria Technical College
Alexandria, MN01.2011
Skills
- Multi-Unit
- Confidentiality
- P&L Responsibility
- Performance Tracking and Evaluations
- Scheduling
- Team Leadership & Development
- Operational Improvements
- Project Management
Timeline
Multi-Unit Manager
Starbucks
05.2020 - Current
Store Manager
Caribou Coffee
03.2015 - 04.2020
Bachelor of Science - Business Administration And Management
University Wisconsin Stout
Associate of Science - Fashion Management
Alexandria Technical College
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