ELEN AGHEKYAN

Assisted in managing daily café operations and supporting staff in their roles. Helped maintain inventory levels and uphold customer service standards. Contributed to a positive team atmosphere and supported sales initiatives.

• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.

• Processed customer transactions efficiently using advanced banking software.
• Assisted customers with account inquiries, ensuring high satisfaction levels.
• Maintained accurate cash drawer balances through meticulous attention to detail.
• Trained new tellers on operational procedures and customer service standards.

Assisted in analyzing credit applications to identify financial risks. Supported compliance with banking policies through thorough document reviews. Aided in preparing credit reports and facilitating loan approval processes.