Elen Ramirez
Riesel
Summary
Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers. Dedicated to exceeding expectations and leading the team to success.10 + years working in an office environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Texas Farm Bureau
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Assist with manual pro rates, business auto changes and pa6 out of sequences changes
CSR
American Amicable
08.2017 - 04.2021
- Answered customer and agents calls promptly to avoid long wait times on hold
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Gave customers and agents recommendations after thoroughly explaining the details in reference to insurance needs
- Assist both in English and Spanish calls with agents
- Over70 calls per day
Insurance Specialist
ICA Insurance Agency
08.2014 - 08.2017
- Managed customer service calls efficiently in a complex, fast paced environment
- Addressed and resolved customer product complaints empathetically and professionally
- Analyzed call volume and average call time to monitor Customer service calls
- Mastery of customer service performance and productivity
CSR
World Finance
07.2011 - 03.2013
- Provided customers with advice and assistance, paying special attention to their specific needs or desires
- Answered a steady stream of customer calls with up to20 calls per day
- Improve loan applications and documentation by informing applicant of additional requirements
- Successfully assist in closing2-3 loans per month
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems
CSR/ Loan officer
Texas State Credit
06.2008 - 07.2011
- Had an excellent attendance record and was always on time for work
- Listened to customer feedback, provided appropriate responses, and forwarded
- Originated, reviewed, processed, closed and administrated customer loan proposals
- Successfully closed and average of15 loans per month
- Maintained friendly and professional customer interactions
Education
High School - undefined
Waco High School
Waco, TX01.2006
Skills
- Professional telephone demeanor
- Data entry
- Credit card processing
- Complaint resolution
- Multi-line phone talent
- Bilingual in Spanish
- Filing, faxing and mailing
- Goal- oriented
- Microsoft and Excel
- People -oriented
Certification
Department of Insurance in Texas- General lines Agent ,Property& Casualty
AINS 101-Increasing Your Insurance IQ
Timeline
Customer Care Representative
Texas Farm Bureau
12.2022 - Current
CSR
American Amicable
08.2017 - 04.2021
Insurance Specialist
ICA Insurance Agency
08.2014 - 08.2017
CSR
World Finance
07.2011 - 03.2013
CSR/ Loan officer
Texas State Credit
06.2008 - 07.2011
High School - undefined
Waco High School
Department of Insurance in Texas- General lines Agent ,Property& Casualty
AINS 101-Increasing Your Insurance IQ
Similar Profiles
Jessica E. BraithwaiteJessica E. Braithwaite
Agent at Texas Farm BureauAgent at Texas Farm Bureau
Tonya Williams DavisTonya Williams Davis
Phone Support Coordinator at Texas Farm BureauPhone Support Coordinator at Texas Farm Bureau
Kassie EstradaKassie Estrada
County Secretary at Texas Farm Bureau InsuranceCounty Secretary at Texas Farm Bureau Insurance