Elena Azis
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Associate Account Analyst
MHA
05.2024 - Current
Regional Patient Coordinator
DirectRx Pharmacy
06.2023 - 04.2024
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Confidentially manage patient accounts
- Ensure compliance with professional standards & regulatory requirements
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Get prior authorizations for procedures
Pharmacy Technician
CANFIELD PHARMACY CARE LLC
08.2020 - 03.2023
- Counted, measured, and compounded medications following standardprocedures
- Maintained proper drug storage procedures, registries, and records for controlleddrugs
- Answered incoming phone calls and addressed questions from customers andhealthcare providers
- Consulted with insurance company representatives to complete claims processing,resolve concerns, and reconcile payments
- Restocked pharmacy shelves with current merchandise to drive consistent peripheralsales
Sales Associate
The Buckle, Inc
01.2020 - 03.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Billing Clerk
Central Transport
01.2019 - 12.2019
- Managed invoicing and payment processing operations.
- Completed and processed purchase orders and customer invoices each quarter.
- Handled account payments and provided information regarding outstanding balances.
- Verified accuracy of billing data and corrected discrepancies.
Education
Bachelor of Science - BusinessAdministration in Business
Grand Canyon University
CPhT - Certified Pharmacy - undefined
Skills
- Skilled Multi-tasker
- Confidentiality
- Database Systems
- Prior Authorizations
- Medical Billing
- Medicare Guidelines
- Customer Service
- Time Management
- Microsoft Office
- HIPAA
- Problem Solving
- Critical Thinking
- Analytical Skills
- Project Management
- Acknowledgment of specialty prescription drug names and claims processing
- Preferred
- Call Center or Helpdesk Experience
- Ability to communicate effectively with patients and providers
- Analyzing written, faxed, and verbal prescriptions
- Prior Authorization on specialty medications and others
- Knowledge of pharmacy and medical claims processing
- Medicare Guidelines and Timeframes
- Being in charge of the Southeast Region States
- Excellent Benefit Investigation Skills
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained a calm demeanor and professionally managed issues in busy, high-
- Stress situations
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for
- Engaged with customers to effectively build rapport and lasting relationships
Timeline
Associate Account Analyst
MHA
05.2024 - Current
Regional Patient Coordinator
DirectRx Pharmacy
06.2023 - 04.2024
Pharmacy Technician
CANFIELD PHARMACY CARE LLC
08.2020 - 03.2023
Sales Associate
The Buckle, Inc
01.2020 - 03.2020
Billing Clerk
Central Transport
01.2019 - 12.2019
Bachelor of Science - BusinessAdministration in Business
Grand Canyon University
CPhT - Certified Pharmacy - undefined
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