Elena Bertsche
Wood Dale,IL
Summary
Proven ability in high-pressure environments demonstrated at Gia Mia, where I excelled in customer service and multitasking. Skilled in team collaboration and problem-solving, I significantly enhanced guest satisfaction through efficient management and exceptional communication. My expertise lies in turning challenges into opportunities, ensuring every guest's experience is memorable.
Overview
3
3
years of professional experience
Work History
Host
Gia Mia
08.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host/Waitress
Marinos Pizza
06.2021 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Communications
University of Kentucky
Lexington, KY05.2028
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Exceptional communication
Attention to Detail
Active Listening and Communication
Teamwork and Collaboration
Problem-Solving
Social Media skills
I am an expert on social media and how it works. I create videos that engage and entertain audiences. I understand and work with different types of trending videos and collaborate with multiple companies.
Timeline
Host
Gia Mia
08.2023 - 05.2024
Host/Waitress
Marinos Pizza
06.2021 - 03.2023
Bachelor of Arts - Communications
University of Kentucky
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