Elena Bochkareva
Baker,FL
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Orthopaedic Associates
Fort Walton Beach, FL
05.2023 - Current
- All functions of scheduling surgeries, patient education, coding and pre-certification
- Pre-certifying insurance and informing patients of insurance coverage
- Coordinating medical clearance and h&p appointments
- Requesting and reviewing all laboratory and imaging ordered; communicating with surgeon and anesthesia if any abnormal results
- Utilizing nextgen and phoenix ortho software
- Surgery Coding using ICD-10, CPT, and HCPCS
General Manager of Operations
Wet Inc
Destin, FL
10.2018 - 12.2022
- Developed and implemented annual marketing plan, including targeted campaigns, on-site promotional events, and resource requirements.
- Slashed monthly expenses and administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
- Managed recruitment, hiring and onboarding of new sales team.
- Evaluated marketing potential for store locations using statistical data.
- Identified and coordinated trade show requirements and streamlined presentations to increase engagement.
- Sustained high customer satisfaction rates with problem resolution and feedback loops. Leading to 4.9 Google reviews rating
Certified Sales and Leasing Consultant
Greystar Property Management
Destin, FL
01.2016 - 10.2018
- Optimized occupancy alongside maintaining lease rent metrics, increasing community traffic and achieving closing ratio goals.
- Addressed resident requests and complaints by providing quality customer service and timely responses.
- Negotiated lease agreements and drafted corresponding paperwork.
- Attended sales and trade meetings to obtain information about market conditions, business trends and industry developments.
- Locked in clients by providing expert advice and detailed overviews of service benefits.
- Brought in over 25 leases per month through successful prospecting initiatives and was awarded Top Leasing Agent of 2017 in our district.
Assistant Property Manager
Legend Terrace
St Louis, MO
03.2014 - 05.2015
- Resolved tenant conflicts and complaints with exceptional communication skills.
- Maintained accurate records of rent payments, delinquency reports, and move-in and move-out inspections.
- Built and maintained office files by inputting contracts, billing information, and other data needed for monthly reports.
- Oversaw market research to gather competitor data and current market rates.
- Managed A/R functions, verifying submission of corporate invoices and monitoring petty cash funds.
- Promoted occupancy using online rental boards and social media platforms.
- Coordinated maintenance team schedule, workflow and preventive maintenance plans.
Sale Manager
Georgio Armani
St Louis, MO
10.2013 - 05.2014
- Handled customer relations, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Diploma - Medical Billing And Coding
Florida Technical College
Orlando, FL04.2023
Skills
- Calendar Management
- Patient Coordination
- HIPAA Compliance
- Insurance Verification
- Procedure Scheduling
- Effective Communication
- Time Management
- Professionalism
- Organizational Skills
- Customer Service
- Medical Terminology
- Surgical Knowledge
Timeline
Surgery Scheduling Coordinator
Orthopaedic Associates
05.2023 - Current
General Manager of Operations
Wet Inc
10.2018 - 12.2022
Certified Sales and Leasing Consultant
Greystar Property Management
01.2016 - 10.2018
Assistant Property Manager
Legend Terrace
03.2014 - 05.2015
Sale Manager
Georgio Armani
10.2013 - 05.2014
Diploma - Medical Billing And Coding
Florida Technical College