Elena Bochkareva
Baker,FL
Summary
Overview
10
10
years of professional experience
Work History
Surgery Scheduling Coordinator
Orthopaedic Associates
05.2023 - Current
- All functions of scheduling surgeries, patient education, coding and pre-certification
- Pre-certifying insurance and informing patients of insurance coverage
- Coordinating medical clearance and h&p appointments
- Requesting and reviewing all laboratory and imaging ordered; communicating with surgeon and anesthesia if any abnormal results
- Utilizing nextgen and phoenix ortho software
- Surgery Coding using ICD-10, CPT, and HCPCS
General Manager of Operations
Wet Inc
10.2018 - 12.2022
- Developed and implemented annual marketing plan, including targeted campaigns, on-site promotional events, and resource requirements.
- Slashed monthly expenses and administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
- Managed recruitment, hiring and onboarding of new sales team.
- Evaluated marketing potential for store locations using statistical data.
- Identified and coordinated trade show requirements and streamlined presentations to increase engagement.
- Sustained high customer satisfaction rates with problem resolution and feedback loops. Leading to 4.9 Google reviews rating
Certified Sales and Leasing Consultant
Greystar Property Management
01.2016 - 10.2018
- Optimized occupancy alongside maintaining lease rent metrics, increasing community traffic and achieving closing ratio goals.
- Addressed resident requests and complaints by providing quality customer service and timely responses.
- Negotiated lease agreements and drafted corresponding paperwork.
- Attended sales and trade meetings to obtain information about market conditions, business trends and industry developments.
- Locked in clients by providing expert advice and detailed overviews of service benefits.
- Brought in over 25 leases per month through successful prospecting initiatives and was awarded Top Leasing Agent of 2017 in our district.
Assistant Property Manager
Legend Terrace
03.2014 - 05.2015
- Resolved tenant conflicts and complaints with exceptional communication skills.
- Maintained accurate records of rent payments, delinquency reports, and move-in and move-out inspections.
- Built and maintained office files by inputting contracts, billing information, and other data needed for monthly reports.
- Oversaw market research to gather competitor data and current market rates.
- Managed A/R functions, verifying submission of corporate invoices and monitoring petty cash funds.
- Promoted occupancy using online rental boards and social media platforms.
- Coordinated maintenance team schedule, workflow and preventive maintenance plans.
Sale Manager
Georgio Armani
10.2013 - 05.2014
- Handled customer relations, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Education
Diploma - Medical Billing And Coding
Florida Technical College
Orlando, FL04.2023
Skills
- Calendar Management
- Patient Coordination
- HIPAA Compliance
- Insurance Verification
- Procedure Scheduling
- Effective Communication
- Time Management
- Professionalism
- Organizational Skills
- Customer Service
- Medical Terminology
- Surgical Knowledge
Timeline
Surgery Scheduling Coordinator
Orthopaedic Associates
05.2023 - Current
General Manager of Operations
Wet Inc
10.2018 - 12.2022
Certified Sales and Leasing Consultant
Greystar Property Management
01.2016 - 10.2018
Assistant Property Manager
Legend Terrace
03.2014 - 05.2015
Sale Manager
Georgio Armani
10.2013 - 05.2014
Diploma - Medical Billing And Coding
Florida Technical College
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