ELENA CASTANON
Shelton,WA
Summary
Dedicated college student with a strong work ethic and exceptional customer service abilities. Known for effectively managing guest inquiries and resolving issues in fast-paced environments. Highly organized, proactive, and committed to delivering a positive experience for customers.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Alderbrook Golf Club
Union, Washington
06.2026 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took food and beverage orders using the POS system efficiently.
- Delivered meals and drinks promptly to tables, ensuring customer satisfaction.
- Supported bar staff by preparing drink orders during busy service periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Server
FireCreek Ale House and Golf Course
Lacey, Washington
03.2025 - 06.2026
- Delivered exceptional customer service in fast-paced dining environment for high volume of daily patrons.
- Greeted customers, answered questions, and recommended specials, enhancing guest experience and driving sales.
- Demonstrated enthusiasm and in-depth knowledge of menu items, fostering customer engagement and satisfaction.
- Managed guest inquiries, resolving concerns promptly and professionally.
- Executed opening and closing duties, including dining area setup and supply restocking.
- Set up event tables, ensuring optimal arrangement and presentation to create inviting atmosphere for guests.
Server
Bjs Restaurants Inc
Puyallup, WA
10.2022 - 06.2025
- Greeted customers, answered questions, and recommended specials to drive sales.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and strengthened relations through friendly, knowledgeable communication.
- Accommodated guests with children and special needs to ensure a comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Uphold quality control policies and procedures to increase customer satisfaction.
Making Pizzas and Customer Service
Varsity Pizza
McKenna, WA
06.2022 - 10.2022
- Delivered friendly, efficient service to guests, enhancing dining experience in fast-paced environment.
- Took and processed customer orders accurately using point-of-sale system.
- Supported chefs in food preparation and organized ingredients to streamline cooking process.
- Coordinated inventory management by restocking supplies and ingredients to maintain operational flow.
Childcare Worker
Faith Lutheran Child Care
Lacey
08.2021 - 12.2021
- Cared for children of various ages, assisting with feeding, dressing, and daily activities to support their development.
- Enforced rules to promote good manners and ensure a safe environment.
- Monitored indoor and outdoor areas to ensure children's safety.
- Regulated children's schedules to balance rest, learning and play.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated with parents about daily activities and addressed concerning behaviors to strengthen family partnerships.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Administrative Assistant
Diversified Compressor Technologies, LLC
- Organized and maintained filing and document management systems, ensuring easy access to critical information.
- Conducted follow-up calls to customers, confirming satisfaction with services and fostering positive client relationships.
- Coordinated technician schedules for routine maintenance and repairs, optimizing service delivery for customer equipment.
- Procured parts and equipment from various vendors to support operations.
Education
Yelm High School
Yelm, WAAssociate - Sports Psychology
Pierce College
Puyallup, WASkills
- Food safety
- Customer Service
- Attention to Detail
- Teamwork
- Desire to Help
- Proactive Approach
- Outgoing Personality
- Work Ethic
Certification
- Mixologist Permit
- Food Handlers Permit
Timeline
Server
Alderbrook Golf Club
06.2026 - Current
Server
FireCreek Ale House and Golf Course
03.2025 - 06.2026
Server
Bjs Restaurants Inc
10.2022 - 06.2025
Making Pizzas and Customer Service
Varsity Pizza
06.2022 - 10.2022
Childcare Worker
Faith Lutheran Child Care
08.2021 - 12.2021
Administrative Assistant
Diversified Compressor Technologies, LLC
Yelm High School
Associate - Sports Psychology
Pierce College