Elena Contreras
Silver Spring
Summary
Results-driven Retail Supervisor with 6+ years of experience in store operations and customer service. Led staff training, enhanced merchandising execution, and streamlined inventory processes to boost sales and customer satisfaction. Strengthened team accountability and maintained high operational standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Norman's Hallmark
Germantown
2025.05 - Current
- Drive measurable sales growth through strategic merchandising and customer engagement
- Managed merchandise flow from stockroom to sales floor, enhancing product availability and replenishment efficiency
- Supervise floor coverage to maintain consistent customer support and operational flow
- Communicate daily operational goals and delegate responsibilities to ensure productivity and accountability
- Delivered proactive customer service, providing personalized assistance to each guest for improved satisfaction
- Trained new team members on register use, store policies, and sales standards
- Execute visually compelling product displays aligned with company standards and promotional initiatives
- Oversee receiving and processing of inventory shipments, ensuring accurate documentation and stock integrity
Supervisor
Buy Buy Baby
Rockville, MD
2022.11 - 2025.03
- Lead daily store operations and supervise team members across multiple departments
- Monitor sales goals and motivate team members to meet performance targets
- Coordinated with department team members to complete tasks, merchandising, and operational goals efficiently
- Coordinate with department team members to ensure tasks, merchandising, and operational goals are completed efficiently
- Monitor the sales floor to maintain organization, coverage, and high service standards
- Support inventory management, stock replenishment, and visual merchandising standards
- Built relationships with existing and potential customers to enhance loyalty and encourage repeat business
- Piloted pop-up demo events to showcase new product lines, increasing in-store traffic and providing opportunities for staff-driven product education
Front Desk Assistant/Sales Associate
Bella Moda Salon and Spa
Washington, DC
2019.08 - 2020.05
- Achieved the highest sales record in the department through proactive client engagement.
- Managed front desk operations including appointment scheduling and client check-ins
- Provided exceptional customer service and addressed customer concerns efficiently.
- Streamlined daily administrative tasks and organized records for efficient front desk operations.
- Supported daily administrative tasks and maintained organized records.
- Fostered welcoming environment while overseeing front desk operations and enhancing client experience.
- Oversaw inventory management of retail products, monitored expiration dates, and ensured accurate stock levels to minimize losses.
Education
High School Diploma -
John F Kennedy High School
Silver Spring, MDSkills
- Microsoft Office Suite, POS systems, Team Leadership, Customer Engagement, Visual Merchandising, Inventory Control, Operational Efficiency, Sales Strategy, Event Planning, Training Development, Time Management
- Inventory management
- Cash handling
- Visual merchandising
Languages
English (Native), Spanish (Native)
Employment history
Interfaith Working Clothing Center, Volunteer, Rockville, MD, 2020-07, 2020-09, Managed appointment scheduling and walk-in prioritization to balance demand, reducing client wait and improving overall access to services., Assisted customers with inquiries and provided information about available services., Applied sales techniques to identify client needs and recommend appropriate solutions., Built strong relationships with customers and supported their clothing needs., Implemented inventory tagging and rotation methods to reduce misplaced items and maintain organized stockrooms for faster client service.
Timeline
Assistant Manager
Norman's Hallmark
2025.05 - Current
Supervisor
Buy Buy Baby
2022.11 - 2025.03
Front Desk Assistant/Sales Associate
Bella Moda Salon and Spa
2019.08 - 2020.05
High School Diploma -
John F Kennedy High School