Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Crites

Juneau,AK

Summary

Dear Hiring Manager;

I am contacting you regarding the opening position PCC at ELMC

I am a very hard working person, reliable, team player and have the mind set to be willing to learn whatever task I am asked to do.

With admin experience, plus two years of working in the medical field I have learned about insurances and LOMN letters and much more; I believe I could be a great asset to your team.

I have no problem working any overtime hours as needed to get the job done.

I hope to be able to talk with you more in person to answer any questions you may have and go further in detail as to what I can offer.

Thanks so much for your consideration.

Best Regards

Elena Crites

Overview

9
9
years of professional experience

Work History

Patient Access Representative

SEARHC Ethel Lund Medical Clinic
Juneau, AK
10.2021 - Current
  • Verified demographics and insurance information to register patients in computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Printed labels at time of appointment when patients would check in for Optometry.

Administrative Clerk

ESS Support Services of Alaska
Juneau, AK
03.2019 - 10.2021
  • Answered phone to take messages or redirect calls to colleagues.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Greeted and signed in visitors to facilitate front office operations.
  • Checked guest out of camp
  • Performed office automation duties using email, desktop publishing and spreadsheets.
  • Maintained records and personnel files to drive administration and office support.
  • Generated daily reports for housekeeping
  • Billeting
  • Helped in housekeeping/kitchen when needed
  • Ordered housekeeping supplies
  • inventory for commissary
  • Helped guest with travel arrangements to and from camp

Front Desk Receptionist

Grandview On The Lake
Chelan, WA
09.2016 - 03.2019
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Front Desk Receptionist

Wapato Point Resort
Manson, WA
04.2016 - 09.2018
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Updated daily log book with information about visitors entering the premises.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Soft Count Team Member

Mill Bay Casino
Manson, WA
01.2015 - 04.2016
  • Performed daily audits of soft count room to ensure accuracy of funds.
  • Reconciled cash, coin and chips against established records.
  • Processed large volumes of currency in accordance with applicable laws and regulations.
  • Maintained accurate records of all transactions in the soft count room.
  • Verified all paperwork for accuracy prior to submitting to supervisor.
  • Operated currency counting machines accurately and efficiently.
  • Researched discrepancies between reported counts and actual amounts found during the audit process.
  • Ensured compliance with company policies, procedures, as well as state and federal regulations pertaining to gaming operations.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.

Education

High School Diploma -

Manson High School
Manson, WA
06.1994

Skills

  • Customer Service
  • Multitasking and Organization
  • Registration and Admissions
  • Quality Assurance
  • Verbal and Written Communication
  • Patient Confidentiality and Data Security
  • Registration and Scheduling
  • Microsoft Office
  • Communicating to Patients and Families
  • Administrative and Office Support
  • Caring and Empathetic
  • Gathering Information from Patients
  • Payment Processing
  • Phone and Email Etiquette
  • Cash Handling
  • Guest Relations
  • Office Organization
  • Clerical Support
  • Inventory Control
  • Telephone Etiquette
  • Travel Coordination
  • Hospitality Services

Timeline

Patient Access Representative

SEARHC Ethel Lund Medical Clinic
10.2021 - Current

Administrative Clerk

ESS Support Services of Alaska
03.2019 - 10.2021

Front Desk Receptionist

Grandview On The Lake
09.2016 - 03.2019

Front Desk Receptionist

Wapato Point Resort
04.2016 - 09.2018

Soft Count Team Member

Mill Bay Casino
01.2015 - 04.2016

High School Diploma -

Manson High School

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Elena Crites