Elena Crites
Juneau
Summary
Dedicated Patient Care Coordinator with over four years of experience in healthcare settings. Expertise in patient scheduling and addressing concerns effectively, ensuring seamless coordination between physicians and specialists to enhance patient care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Searhc Ethel Lund Medical Clinic
Juneau
09.2021 - Current
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Coordinated patient referrals to specialists and other healthcare services, enhancing access to necessary care.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Obtained informed consent and payment documentation from patients and filed in system.
- Assisted patients in understanding their care plans and healthcare options.
- Resolved patient concerns and complaints promptly and empathetically, improving patient satisfaction.
- Received and routed care team messages and documents to appropriate staff.
- Facilitated ongoing communication with patients, families, and healthcare providers about treatment plans and progress, ensuring clarity and support.
- Communicated with patients to ensure quality of care and develop care plans.
- Coordinated patient appointments and managed scheduling efficiently.
Administration Clerk
ESS
Juneau
03.2018 - 09.2021
- Managed daily administrative tasks to support office operations efficiently.
- Processed incoming correspondence and routed it to appropriate departments.
- Maintained organized filing systems for quick retrieval of important documents.
- Maintained filing systems for records, correspondence, reports and documents.
- Answered phone calls, responded to emails and routed incoming mail.
- Answered telephones, directed calls, and took messages.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Provided general office support such as photocopying, faxing and scanning documents.
- Operated cash register to process cash, check, and credit card transactions.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Assisted with the preparation of presentations, reports and other administrative tasks as requested.
- Assisted Human Resources department with onboarding paperwork for new hires.
- Coordinated travel arrangements, including hotel bookings and transportation for company trips and conferences.
- Trained staff members to perform work activities and use computer applications.
Education
High School Diploma -
Manson High School
Manson, WA06-1995
Skills
- Patient scheduling
- Referral coordination
- Care plan management
- Healthcare compliance
- Patient communication
- Records maintenance
- Attention to detail
- Customer service
Languages
English
Professional
Affiliations
- Volunteer for Covid clinics
Timeline
Patient Care Coordinator
Searhc Ethel Lund Medical Clinic
09.2021 - Current
Administration Clerk
ESS
03.2018 - 09.2021
High School Diploma -
Manson High School