Elena Farias
McKinney,TX
Summary
Dynamic leader with a proven track record at Uncle Julio's Rio Grande Cafe, adept in operations management and team building. Excelled in enhancing customer satisfaction and loyalty, while implementing cost control measures and food safety standards. Skilled in POS systems and talent development, consistently achieving significant improvements in employee engagement and operational efficiency.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Uncle Julio's Rio Grande Cafe
Oklahoma City, OK
07.2017 - 05.2019
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Recruited top talent for open positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
General Manager
Uncle Julio's Rio Grande Cafe
Arlington, TX
05.2019 - 04.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Uncle Julio's Rio Grande Cafe
Allen, TX
01.2012 - 07.2018
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Server
Uncle Julio's Rio Grande Cafe
Allen, TX
09.2008 - 01.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Assistant General Manager
Chipotle
Allen, TX
04.2003 - 09.2008
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Evaluated employee performance using established metrics during regular evaluations, identifying opportunities for professional growth or necessary corrective action when warranted.
Education
Bachelor of Arts - English Education
ELEX Universidad De Colima
Colima, Mexico08.2001
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Inventory Management
- Food Safety
- Cost Control
- Hiring Decisions
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
Uncle Julio's Rio Grande Cafe
05.2019 - 04.2024
Assistant General Manager
Uncle Julio's Rio Grande Cafe
07.2017 - 05.2019
Restaurant Manager
Uncle Julio's Rio Grande Cafe
01.2012 - 07.2018
Server
Uncle Julio's Rio Grande Cafe
09.2008 - 01.2012
Assistant General Manager
Chipotle
04.2003 - 09.2008
Bachelor of Arts - English Education
ELEX Universidad De Colima