Hi, I’m
Fatmata Jalloh
Woodbridge,Virginia
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
year of professional experience
Work History
Uncle Julio's Rio Grande Cafe
Host
07.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Bath & Body Works
Stocker, Sales Associate, Floorset
10.2022 - 01.2023
Job overview
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Potomac High School, Dumfries, VA
No Degree
05.2024
University Overview
- Awarded - Honor Roll (2020,2021), Track and Field (3rd place city finals, Regina, Saskatchewan), Kind/Helpful award on a team (Award of gratitude, 2023), Basketball MVP (2019,2022)
- Completed AP course in Pre calc 10, Trig 10, Pre calc 11, English 11 & 12
- Extracurricular Activities: Basketball, Volleyball and track and field, SRC
Skills
- Reservations Management
- Team Collaboration
- Telephone Reception
- Server Support
- Detail Oriented
- Customer Service
Additional Information
Quality Health & Hands Healthcare: 40+ Hours of volunteering at a nursing home. Taking care of individuals with learning & mental disabilities.
Timeline
Host
Uncle Julio's Rio Grande Cafe
07.2023 - Current
Stocker, Sales Associate, Floorset
Bath & Body Works
10.2022 - 01.2023
Potomac High School
No Degree
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