Elena Grant
Summary
Versatile beauty professional with a background in student advising and a strong passion for creating exceptional customer experiences. Proactive and adept at understanding client needs, providing personalized recommendations ensuring client satisfaction. Effectively manages administrative tasks, coordinates schedules, and resolve inquiries with professionalism and efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hand And Stone Massage And Facial Spa
07.2023 - Current
- I multitask answering high volume inbound calls and correctly managing appointment schedules in accordance with staff availability and client needs.
- Close sales on upgrades and retail products effectively, increasing sales revenue for the business.
- Maintain accurate and current health information by providing client intake forms every six months, ensuring compliance with contraindication protocol.
- I develop strong relationships with clients, resulting in increased loyalty and return visits.
- My opening duties include preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Assist in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
Student Services Administrator
US Realty Training
02.2022 - 09.2023
- Conducted geographical data analysis to identify key regions with the highest concentration of prospective students on the California map, facilitating targeted marketing strategies and enabling optimized resource allocation for enhanced student outreach and engagement.
- Streamlined large amounts inbound and outbound calls to prospects, increasing enrollment rates.
- Enhanced student retention by providing personalized academic guidance and support.
- Effectively organized and maintained an extensive inbox, ensuring timely responses to current students, and promptly addressing inquiries from prospective students, showcasing strong organizational and communication skills.
- Created digital mockups on photoshop visualizing ideas for new website features for the team to review and company graphic designer to implement.
Private Art Teacher
Self Employed Services
05.2020 - 09.2023
- Developed engaging art lessons for students in grades K-8th grade.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
- Provided hands on classical training for painting, drawing, sculpture, and color theory.
- Assessed student work and provided constructive feedback.
Shift Leader/Server Manager
Kelp Sushi Joint
02.2021 - 02.2022
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep restaurant operating smoothly and set positive example for shift team.
- Tracked receipts, registers, employee hours, and inventory movements.
- Present during opening and closing duties, and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Medical Aesthetician - Medical Aesthetics
Beauty And Health Institute
Tampa, FL05.2024
Bachelor of Arts - Graphic Design
University of South Florida
140 7th Ave S, St. Petersburg, FL 3370105.2020
High School Diploma -
H.B. Plant High School
2415 S Himes Ave, Tampa, FL 336292018
Skills
- Collaborative Environments
- Service Industries
- Administrative Procedures
- Product Promotion
- Client Rapport-Building
- Organization and Recordkeeping
- Inbound Call Answering
- Consultative Sales Approach
- Customer Service and Assistance
- Appointment scheduling
- Client Records Management
Timeline
Front Desk Receptionist
Hand And Stone Massage And Facial Spa
07.2023 - Current
Student Services Administrator
US Realty Training
02.2022 - 09.2023
Shift Leader/Server Manager
Kelp Sushi Joint
02.2021 - 02.2022
Private Art Teacher
Self Employed Services
05.2020 - 09.2023
Medical Aesthetician - Medical Aesthetics
Beauty And Health Institute
Bachelor of Arts - Graphic Design
University of South Florida
High School Diploma -
H.B. Plant High School
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