Helen Marquez
Miami Gardens ,FL
Summary
Dedicated and customer-focused professional with strong experience in retail service at Target, and patient-facing roles in a dental clinic. Skilled in high-volume environments, problem resolution, client communication, and maintaining a positive, welcoming atmosphere. Seeking to bring exceptional customer service, adaptability, and strong interpersonal skills to a Customer Service or Ground Operations position at Miami International Airport.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Village of Dentistry
Hallandale , FL
08.2025 - Current
- Greet patients, manage appointments, confirm insurance information, and assist with treatment explanations.
- Provide compassionate guidance to patients regarding balance, payments, and treatment steps.
• Maintain strong communication between patients and clinical staff to ensure a smooth workflow.
- Deliver friendly, professional service to patients with diverse needs and backgrounds.
Customer Service Representative
Target
Miami Lakes , FL
07.2023 - 08.2025
- Provided high-quality customer service in a fast-paced environment, handling purchases, returns, and effectively resolving complaints with patience.
- Maintained clean and organized areas during high-traffic periods while multitasking to meet service demands.
- Demonstrated strong communication skills when assisting a diverse range of customers, ensuring positive shopping experiences.
- Recognized for teamwork, and contributing to a positive and supportive work atmosphere.
Education
Faculty of Foreing Languages
University of Havana
Havana,Cuba06-2022
High School Diploma -
Instituto Pre-Univesitario Vocacional
Havana, Cuba04-2017
Skills
- Front desk operations, professionalism, and effective client communication
- Multilingual skills: English, Spanish, and French
- Problem-solving, conflict resolution, and experience in high-volume environments
- Collaborative teamwork, transaction processing, and reliable cash handling
Timeline
Front Desk Receptionist
Village of Dentistry
08.2025 - Current
Customer Service Representative
Target
07.2023 - 08.2025
Faculty of Foreing Languages
University of Havana
High School Diploma -
Instituto Pre-Univesitario Vocacional