Elena Guaranda
Orlando,FL
Summary
A Customer Service Representative with six years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high enviormental volumes efficiently to ensure satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Splitsville Luxury Lanes
Lake Buena Vista , FL
10.2019 - 01.2024
- Optimize service quality by actively listening and responding to customer requests.
- Provide menu and recommend food and drink options based on customer queries.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Stocked and restocked [beverages, garnishes, and glassware and silverware] as needed.
Medical Receptionist
Complete Care-IT
Orlando , FL
01.2022 - 03.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Customer Service Sales Representative
Bluegreen Vacation Club
Orlando , FL
08.2018 - 11.2020
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Identified potential opportunities to upsell products or services.
- Processed orders, forms, applications, and requests.
Education
High School Diploma -
University High School
Orlando, FL05-2018
Associate of Science - Sonography
Valencia Community College
Orlando, FLSkills
- Organizational Skills
- MS Office
- Customer Service
- Verbal Communication
- Problem-Solving
- Team building
Timeline
Medical Receptionist
Complete Care-IT
01.2022 - 03.2023
Server
Splitsville Luxury Lanes
10.2019 - 01.2024
Customer Service Sales Representative
Bluegreen Vacation Club
08.2018 - 11.2020
High School Diploma -
University High School
Associate of Science - Sonography
Valencia Community College
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