Elena Hellums
Missionary
Olive Branch,MS
Summary
A versatile, passion-driven seminary grad student with a focused goal of evangelism. Proven experience in the field of customer service in areas such as cashiering, customer sales, and social services such as the rehabilitation of the incarcerated. Extremely compassionate and motivated spirit with a servant’s heart and a Christian/Southern Baptist worldview, with a desire to help and encourage both clients, co-workers and management. Well merited educational background with high GPA [3.7] and honors [Dean's list] received in the areas of Theology and English. Proven history of punctual attendance at work, teamwork oriented and a mentoring spirit to encourage collaboration and new ideas in any work area placed. People-friendly and motivated to ensure an excellent and above and beyond customer/client experience focused on achieving goals and milestones for the company or ministry. Well versed in an office environment and interacting with different people in the public. Strong Biblical knowledge and passion to witness to the lost.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Secretary of Operations
Marshall County Correctional Facility
Holly Springs, MS
01.2020 - 01.2021
- Reported to deputy warden of operations, while maintaining his weekly schedule
- Successfully reviewed documents/reports, edited reports and filed according to aca policy
- Implemented security protocols to offenders and upheld safety standards while providing mentoring to the incarcerated men
- Improved office efficiently by organizing and keeping the security office neat and clean
- Wrote memos to other office staff, delivered mail and completed daily, weekly, and monthly reports in computer and hard copy format
- Operated and maintained office equipment such as printer, fax machine, and computer office programs
- Routed incoming phone calls, and addressed questions and concerns from the public
- Attended yearly security training and maintained CPR certification, defense training and weapons qualification in revolver and shot gun use
- Earned a merit pay increase within 6 months of employment, and continual employee recognition by supervisor and the warden of the facility.
Cashier
McAlister’s Deli
Collierville, TN
01.2018 - 01.2019
- Reported to manager on duty or shift supervisor
- Exhibited excellent customer service to guests, ensuring the most satisfactory dine in experience in the deli
- Handled cash and credit transactions on the restaurant system
- Kept the front of house spotless and well stocked for daily operations
- Served food when needed and helped to clean up dine in areas to maintain customer satisfaction
- Maintained team moral and encouraged team work amongst co-workers
- Earned a pay raise within 6 months of employment for exceptional customer service.
Delivery Associate
The Home Depot, 7740 Craft
Olive Branch, MS
02.2013 - 08.2013
- Reported directly to the delivery supervisor
- Ensured customer orders were processed and packaged safely for delivery
- Kept the store looking clean and organized, occasionally stocking merchandise on shelves
- Attended virtual instructional trainings in sales related services, learning about different tools and in-home services the company provided to customers
- Handled customer disputes in a professional and compassionate manner while maintaining sale.
Education
Master of Arts - Creative Writing
Liberty University Online
Lynchburg, VA 12.2021 - Current
Bachelor of Science - Religion (Evangelism)
Liberty University Online
Lynchburg, VA 01.2019 - 12.2021
Associate of Arts - General Studies
Northwest MS Community College
Southaven, MS 01.2014 - 05.2016
Skills
Office administration
Keyboarding skills [WPM: 70]
Verbal and written communication
Organization
Basic Math
Problem-Solving
Clerical Support
Multitasking Abilities
Conflict Resolution
Decision Making
Customer Service
Organization and Time Management
Spiritual guidance
MS Office
Certification
CPR-CERTIFIED
Writing
I have written collaboratively with other writers over the years and have developed a strong creative writing style.
Timeline
Master of Arts - Creative Writing
Liberty University Online
12.2021 - Current
Secretary of Operations
Marshall County Correctional Facility
01.2020 - 01.2021
Bachelor of Science - Religion (Evangelism)
Liberty University Online
01.2019 - 12.2021
Cashier
McAlister’s Deli
01.2018 - 01.2019
Associate of Arts - General Studies
Northwest MS Community College
01.2014 - 05.2016
Delivery Associate
The Home Depot, 7740 Craft
02.2013 - 08.2013