Elena Hernandez
Refugio,TX
Summary
Customer-focused professional with over 5 years of experience in customer service, communication, and hospitality management. Skilled in creating positive guest experiences while maintaining a strong commitment to safety and service excellence. Known for effective communication, problem-solving, and the ability to remain calm and professional in fast-paced or high-pressure situations. Dedicated to ensuring the comfort, well-being, and safety of all customers and clients.
Overview
6
6
years of professional experience
Work History
Cosmetologist
Lisa’s Nails & Spa
06.2024 - Current
- Demonstrated high level of customer service to increase retention and satisfaction.
- Communicated clearly and professionally, building trust and positive customer experience.
- Managed multiple tasks in a fast-paced environment with calmness and efficiency .
Childcare Provider
Self Employed Services
05.2020 - 06.2024
- Communicated effectively with parents regarding children's progress and daily experiences.
- Maintained clean and organized classroom, ensuring conducive learning environment.
- Facilitated parent-teacher conferences, building strong relationships and open communication channels.
- Enhanced team communication and efficiency, conducting regular staff meetings and training sessions.
Jewelry Consultant
Paparazzi Jewelry
06.2021 - 08.2022
- Developed strong client relationships through personalized service and follow-up communication.
- Communicated clearly and professionally with diverse customer, strengthening interpersonal and hospitality skills.
- Resolved customer questions and concerns calmly, demonstrating patience and high emotional awareness.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05-2024
Skills
- Licensed cosmetologist
- Clear Verbal Communication
- Integrity in professional conduct
- Safety Protocol & Compliance
- 5 years delivering high-quality customer support and client care
- Strong interpersonal strengths, including collaboration and customer engagement
Languages
English
Native or Bilingual
Interests
- Horseback Riding
- Saltwater Fishing
- Music
- Fashion
- Avid Reader
- Team Sports
Timeline
Cosmetologist
Lisa’s Nails & Spa
06.2024 - Current
Jewelry Consultant
Paparazzi Jewelry
06.2021 - 08.2022
Childcare Provider
Self Employed Services
05.2020 - 06.2024
High School Diploma -
Travis B Bryan High School