Elena Insko
Walmart
Augusta,KY
8
years of professional experience
Experienced customer service professional with strong active listening, conflict resolution, and data entry skills. Proven ability to resolve customer concerns, document issues accurately, and maintain professionalism in high-pressure environments.
Work History
Customer Service Representative
3 Years 1 Month- Resolved customer concerns across returns, exchanges, and purchase issues with accurate, courteous service.
- Trained new associates on service standards, POS procedures, and conflict de-escalation techniques.
- Documented customer issues and escalated complex cases to appropriate management for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
4 Years 1 Month- Processed cash, card, and EBT transactions accurately at point of sale.
- Scanned merchandise quickly while maintaining register accuracy and checkout flow.
- Assisted customers with price checks, item locating, and basic store questions.
- Balanced cash drawer and resolved register discrepancies with attention to detail.
Client Relations Consultant
1 Year- Coordinated relationship support across internal teams to maintain consistent client communication.
- Managed client inquiries, resolving account and service issues with accurate follow-through.
- Guided clients through online banking, payment, and account maintenance requests.
- Reviewed account documentation for accuracy, completeness, and compliance with banking procedures.
Sales Associate
3 Years 1 Month- Assisted customers with fit selection, product recommendations, and personalized shoe sizing support.
- Processed sales transactions accurately using point-of-sale system and handled returns and exchanges.
- Merchandised displays to highlight promotions, seasonal styles, and featured footwear collections.
- Replenished inventory, organized backroom stock, and maintained accurate floor presentation.
Tour Guide
1 Year 1 Month- Guided winery tours, explaining production process, vineyard history, and estate offerings to guests.
- Delivered engaging tastings, describing wine profiles, pairings, and service standards with confidence.
- Assisted visitors with reservations, check-in, and itinerary coordination for private and public tours.
- Maintained accurate knowledge of vintages, varietals, and hospitality policies for consistent guest support.
Education
Bachelor of Science - Business Administration
Associate of Science - General Business
Associate of Science - Applied Science
Skills
Customer service
Data entry
Conflict resolution
Data management
Critical thinking
Team collaboration
Timeline
Customer Service Representative
Walmart
10.2023 - CurrentRead More
Cashier
Walmart
10.2022 - CurrentRead More
Client Relations Consultant
US Bank
10.2022 - 10.2023Read More
Sales Associate
Shoe Sensation
08.2019 - 09.2022Read More
Tour Guide
Baker-bird Winery
07.2018 - 08.2019Read More
Southern New Hampshire University
Bachelor of Science from Business Administration
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Maysville Community And Technical College
Associate of Science from General Business
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Maysville Community And Technical College
Associate of Science from Applied Science
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