Elena Johnson
Rocky Mount,NC
Summary
Exceptional customer service and problem-solving, significantly enhanced customer satisfaction at Concentrix through effective dispute resolution and empathy. Capable of maintaining safety and efficiency in high-pressure environments. Skilled in data entry and multitasking, excel in fast-paced settings, consistently meeting productivity goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Worker
Pfizer
11.2023 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Customer Service Representative
Concentrix
02.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bartender/Server Trainer
Kickback Jack's
03.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assembly Line Worker
Proctor & Gamble, P&G
08.2021 - 02.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Package Handler
FedEx
04.2021 - 08.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Boys & Girls Clu
Program Assistant
04.2020 - 01.2021
- Continuously sought opportunities for professional development and staying current with industry best practices to ensure high quality programming for children.
- Organized special events and workshops relevant to interests of children in the program.
- Implemented engaging activities to promote teamwork, leadership, and confidence among participants.
- Empowered participants by facilitating goal-setting sessions and guiding them towards achieving personal milestones.
- Evaluated program success by monitoring participant progress and adjusting strategies as needed.
Education
No Degree - Criminology
University of North Carolina At Greensboro
Greensboro, NC08.2023
High School Diploma -
Rocky Mount Preparatory School
Rocky Mount, NC05.2019
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Tech Savvy
- Inbound/Outbound Calls
- Work From Home
- Product Assembly
- Strong multitasking
Certification
- Introduction to Sterile Manufacturing, Pfizer- 11/15/2023
Timeline
Production Worker
Pfizer
11.2023 - Current
Customer Service Representative
Concentrix
02.2023 - 10.2023
Bartender/Server Trainer
Kickback Jack's
03.2022 - 06.2023
Assembly Line Worker
Proctor & Gamble, P&G
08.2021 - 02.2022
Package Handler
FedEx
04.2021 - 08.2021
Boys & Girls Clu
Program Assistant
04.2020 - 01.2021
No Degree - Criminology
University of North Carolina At Greensboro
High School Diploma -
Rocky Mount Preparatory School
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