Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Elena Knotts

Summary

Dynamic Assistant Manager at K1 Speed with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, foster collaboration and resolve issues swiftly, resulting in improved service quality and a positive work environment. Committed to driving performance and minimizing discrepancies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

K1 Speed
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Laser Technician

National Laser Institute
Oak Brook, IL
04-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Operations management
  • Staff training
  • Retail operations
  • Staff supervision

Certification

  • Certified Laser Technician, National Laser Institute - April, 2025

Timeline

Assistant Manager

K1 Speed
03.2021 - Current

Laser Technician

National Laser Institute

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Elena Knotts