Elena Legner Josserand
Indianapolis,IN
Summary
Achieved high levels of customer satisfaction through proactive support and preparation. Enhanced team dynamics by introducing creative ideas. Strengthened workplace morale with a consistently positive demeanor.
Overview
3
3
years of professional experience
Work History
Multi-Brand Prestige Beauty Advisor
Ulta Beauty Inc.
Noblesville, IN
02.2025 - Current
- Provided personalized beauty consultations to clients, enhancing their shopping experience and satisfaction.
- Assisted in coordinating promotional events, driving increased foot traffic and brand awareness.
- Executed visual merchandising strategies to ensure product displays were engaging and aligned with brand standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability and minimize loss.
- Trained new hires on product knowledge and customer service standards to uphold brand reputation.
- Maintained high standards of cleanliness and organization throughout the store to create an inviting atmosphere.
Shift Lead Manager
Miniso
Greenwood, IN
08.2024 - 02.2025
- Led daily operations, ensuring smooth workflow and adherence to company policies.
- Monitored team performance and provided constructive feedback to enhance service delivery.
- Trained and mentored team members on best practices in customer service and product knowledge.
- Implemented visual merchandising standards to enhance product visibility and customer engagement.
- Developed and executed promotional strategies to drive sales and increase store traffic.
Key Holder/Sales Associate
CosmoProf Beauty Supply
Indianapolis, IN
01.2024 - 08.2024
- Executed daily inventory checks to ensure product availability and accuracy in stock levels.
- Provided exceptional customer service by offering personalized product recommendations and beauty advice.
- Facilitated the training of new staff on store policies and customer engagement techniques.
- Implemented effective visual merchandising strategies to enhance product displays and drive customer interest.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Beauty Advisor
Sephora at Kohl’s
Southport, IN
05.2023 - 01.2024
- Provided personalized beauty consultations to clients, enhancing their shopping experience and satisfaction.
- Executed daily inventory checks to ensure product availability and accuracy in stock levels.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted in coordinating promotional events, driving increased foot traffic and brand awareness.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Education
High School - undefined
Beech Grove High School
Beech Grove, IN06.2022
Skills
- Computer literacy
- Customer service
- Merchandising
- Upselling
- Communication skills
- Cash Handling
- Inventory management
- Cosmetology
Timeline
Multi-Brand Prestige Beauty Advisor
Ulta Beauty Inc.
02.2025 - Current
Shift Lead Manager
Miniso
08.2024 - 02.2025
Key Holder/Sales Associate
CosmoProf Beauty Supply
01.2024 - 08.2024
Beauty Advisor
Sephora at Kohl’s
05.2023 - 01.2024
High School - undefined
Beech Grove High School