Elena Lopez
Summary
Highly efficient Lead Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Committed to delivering exceptional results and contributing to the team's success.
Overview
7
7
years of professional experience
Work History
Lead Clerk
Harris County Tax Office
09.2022 - Current
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
- Maintained accurate records of employee attendance, facilitating efficient payroll processing.
- Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
- Provided administrative support to executive staff members when needed, demonstrating adaptability and resourcefulness in high-pressure situations.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
Online Grocery Pickup
Walmart
01.2021 - 09.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 50 pounds at once
Shift Supervisor
PLS Financial Services
01.2020 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Host/Server
Osaka Japanese Steakhouse
03.2019 - 12.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Carhop
Sonic Drive-In
01.2018 - 11.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Food Handling Certificate
Education
High school diploma -
Channelview High School
06.2019
Skills
- Organizational Leadership
- Microsoft Understanding
- Basic Math
- Managment Experience
- Document Preparation
- Database entry
- Computer Skills
- Cash Handling
- Excellent Customer Service
- Multitasking
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Clerk
Harris County Tax Office
09.2022 - Current
Online Grocery Pickup
Walmart
01.2021 - 09.2022
Shift Supervisor
PLS Financial Services
01.2020 - 11.2020
Host/Server
Osaka Japanese Steakhouse
03.2019 - 12.2019
Cashier/Carhop
Sonic Drive-In
01.2018 - 11.2018
High school diploma -
Channelview High School
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