Elena Moura
Bountiful
Summary
Compassionate and detail-oriented professional experienced in providing thoughtful support, resolving complex concerns, and collaborating with others to find effective solutions. Skilled in communicating with care, patience, professionalism, and clarity.
Overview
6
6
years of professional experience
Work History
Global Support Tech Generalist
The Church of Jesus Christ of Latter-day Saint
Riverton
02.2024 - Current
- Answering inbound calls, chats, and emails, French and English
- Collaborating with other teams to promptly resolve issues
- Educating callers on utilizing church resources for self-resolution of future issues
- Handling interactions with patience and assuring thorough solutions
Bilingual Customer Service Representative
Nature's Sunshine Products, Inc.
Spanish Fork
03.2023 - 02.2024
- Delivered bilingual support via calls, chats, and emails to enhance customer satisfaction
- Addressed customer complaints effectively through clear communication, ensuring prompt resolution
- Worked with team members to address and resolve complex issues, improving service quality
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints
Paris
08.2021 - 02.2023
- Trained new missionaries and guided companionships through challenges, enhancing their effectiveness and confidence
- Collaborated with leadership and companions to identify and resolve challenges, driving progress toward shared goals
- Provided individualized support and encouragement to people facing personal and emotional challenges
Assistant Manager
Burlington
Ogden
07.2020 - 08.2021
- Trained and supported new employees to ensure smooth onboarding and integration
- Resolved issues with unhappy customers to improve satisfaction and retention
- Assigned tasks and scheduled breaks on sales floor to optimize team workflow
Education
Some College - Ogden, UT
Weber State University
Ogden, UT05-2026
High school diploma - Ogden, UT
Ogden High School
Ogden, UT05-2020
Skills
- Technical troubleshooting
- Collaborative Problem Solving
- Innovative solutions
- Training and mentorship
- Professional Communication
- Adaptability
- Leadership
- Active Listening
- Compassionate service
Languages
French, Advanced
Timeline
Global Support Tech Generalist
The Church of Jesus Christ of Latter-day Saint
02.2024 - Current
Bilingual Customer Service Representative
Nature's Sunshine Products, Inc.
03.2023 - 02.2024
Full-Time Missionary
The Church of Jesus Christ of Latter-day Saints
08.2021 - 02.2023
Assistant Manager
Burlington
07.2020 - 08.2021
Some College - Ogden, UT
Weber State University
High school diploma - Ogden, UT
Ogden High School