Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Elena Ousley

Galax,United States

Summary

Dynamic Program Manager with a proven track record at Mount Rogers CSB, excelling in client advocacy and crisis intervention. Adept at fostering team collaboration and driving program evaluation, I successfully enhanced service delivery, ensuring swift resolution of advocacy issues while mentoring staff to achieve program goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Program Manager

Mount Rogers CSB
Wytheville , VA
03.2025 - Current
  • Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
  • Conducted regular staff meetings to ensure program objectives were met.
  • Provided guidance and support to direct reports in the implementation of program goals.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Spinner

Parkdale Mills
Hillsville , VA
04.2006 - 03.2021
  • Repaired and replaced worn and defective parts or components using hand and power tools.
  • Keep accurate records of production output data including number of bobbins wound per shift, amount of fiber used per hour and shift.
  • Perform routine cleaning of machines and work area to maintain a safe and orderly environment.
  • Tended to multiple machines at once, monitoring operations and adjusting settings to maintain production levels.
  • Inspect finished products for defects and make adjustments as needed.
  • Set up and operate spinning machinery to produce yarns, fibers, or filaments from natural and synthetic materials.

Education

Counselor Education

Radford University
Radford, VA
05-2025

Bachelor of Science - Psychology

Radford University
Radford, VA
12-2022

Associate of Applied Science - Human Services

Wytheville Community College
Wytheville, VA
05-2022

Skills

  • Client advocacy
  • Crisis intervention
  • Behavioral assessment
  • Program evaluation
  • Empirical research
  • Team collaboration
  • Effective communication
  • Employee coaching and mentoring

Accomplishments

  • Recovery Leadership Academy
  • CHI SIGMA IOTA (Counseling Academic and Professional Honor Society International)
  • National Society of Leadership and Success

Certification

  • Registered Peer Recovery Specialist 0735000538
  • Qualified Mental Health Professional - Adult 0732010828

Timeline

Program Manager

Mount Rogers CSB
03.2025 - Current

Spinner

Parkdale Mills
04.2006 - 03.2021

Counselor Education

Radford University

Bachelor of Science - Psychology

Radford University

Associate of Applied Science - Human Services

Wytheville Community College

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Elena Ousley