Elena Phipps

• Greeted Tax Payers and provided them with assistance upon request.
• Provided detailed information to customers regarding their Tax concerns.
• Verified customer information and updated records accordingly.
• Provided personalized service tailored to each individual Tax Payer's needs.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every Tax Payer.
• Followed Tax Law Policy and Procedures.
• Prepared and investigated Tax Payer's concerns.

• Responded to customer inquiries about leasing options via phone, email, or in-person visits.
• Negotiated lease terms with prospective tenants according to company policies and procedures.
• Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
• Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
• Scheduled tours so interested parties could view available units and see facilities.
• Encouraged prospective tenants to fill out applications after property tours.
• Explained policies and procedures to tenants and enforced rules.
• Escalated critical issues to property manager to deliver immediate resolution.

• Working in the field at Speaking engagements, recruiting, working events to the educate the urgency of the 2020Census.
• Interviewing and hiring potential Clerical and Enumerators for the 2020Census.
• Pursuing respondents to complete their 2020Census during a pandemic.
• Worked in the field and in the elements while making personal contacts at homes, food drives and COVID-19 testing sights.
• Preparing reports for management review for potential opportunities.
• Conducted interviews at homes and businesses.
• Completed reports on Government issues devised.

All titles I held during my tenure with AT&T:

Network Center Technician AT&T - Houston, TX October 2009 to December 2014

Circuit Design Specialist & Customer Service AT&T - Houston, TX August 1992 to October 2009

Cad Specialist AT&T - Houston, TX July 1985 to August 1992

• Installed and configured networking hardware, such as routers, switches, and firewalls.
• Monitored network performance to identify any potential issues or bottlenecks.
• Troubleshot and resolved complex technical problems related to networks and systems.
• Provided technical support for users experiencing difficulties with their devices or applications.
• Implemented security measures to protect the network from unauthorized access or malicious attacks.
• Performed regular maintenance tasks on servers, workstations, and other network components.
• Collaborated with other IT professionals to develop effective solutions for complex networking issues.
• Resolved routing, wireless and other network-related issues.
• Configured and managed VPN connectivity and network performance tuning.
• Configured hardware devices and software settings to optimize network performance.