Elena Potter
Amarillo,TX
Summary
Proven Patient Service Specialist with a track record of enhancing patient confidentiality and operational efficiency at Texas Tech Health Science Center. Expert in HIPAA compliance and healthcare systems, coupled with exceptional problem-solving abilities. Achieved significant improvements in patient scheduling and telehealth clinic management, demonstrating a strong blend of organizational and customer service skills.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Texas Tech Health Science Center (Clements Unit)
2023.12 - 2024.05
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Ran Telehealth clinics for the Psychiatric offenders
- Supervised the Offenders as they where in with the Psychiatrist.
- Reschedule the Patients
Kennel Tech
Canyon Road Animal Hospital
2023.10 - 2023.12
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Logistics Coordinator
Bro Tucking and Crane Service
2022.08 - 2022.11
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Education
High School Diploma -
Reydon Public Schools
Reydon, OK05.2019
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- HIPAA Compliance
- Problem-Solving
- Multitasking and Organization
- Patient check-in
- Customer Service
- Problem-solving abilities
Timeline
Patient Service Specialist
Texas Tech Health Science Center (Clements Unit)
2023.12 - 2024.05
Kennel Tech
Canyon Road Animal Hospital
2023.10 - 2023.12
Logistics Coordinator
Bro Tucking and Crane Service
2022.08 - 2022.11
High School Diploma -
Reydon Public Schools
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