ELENA PROTSENKO

• Analyzing clients income, credit score, assets and liabilities to determine their eligibility for various mortgage loans and tailor recommendations based on their real estate goals and situation
• Serving 5 new clients a day and maintaining CRM
• In-depth knowledge of the various mortgage loan products available to tailor to the clients situation
• Website development
• Lead generation.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Stayed up-to-date on current market trends ensuring accurate advice and guidance for clients navigating the mortgage process.

• Demonstrated expertise in commercial and business purpose lending specializing in Hard Money, Fix/Flip, Ground Up Construction, and Non-QM Products
• Utilized in-depth knowledge to identify the most competitive loan programs a client will qualify for after thorough assessment and understanding of their past real estate experience, credit score, reserves, and leverage requirements
• Developed an understanding of various zoning ordinances
• Handled inbound calls, effectively understanding clients' unique situations, providing comprehensive solutions to address their real estate needs and accomplish their goals
• Created and implemented marketing campaigns, fliers, leveraging marketing data feedback and client response to drive lead generation and maximize client engagement
• Developed rebuttals and counterpoints to address client concerns
• Analyzing client portfolio's, current debt/equity on properties to determine how much net cash out is available to pull out.
• Wrote detailed and technical analyses which included cash on cash returns, and cap rate calculations
• Identified the most competitive lender for each loan program, built network of local and nationwide private hard money investors maintaining strong relationships
• Ran client's credit, requested client documents, took clients 1003 applications, obtained payoff demands, opened title/escrow
• Determined which loan program best suits client needs
• Developed a collaborative company lead management system to maintain a massive pipeline in an organized and prioritized fashion.
• Collaborated with different lenders to find best possible deal for home buyers.
• Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
• Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.

• Inbound & outbound calls
• Analyze clients financial situation
• Qualify client for a personal loan, HELOC, or debt settlement, finding the best available option to fit their unique situation

• Oversaw Renovation Project, Hired Contractors & Team, Managed Renovation Budget, Negotiated Costs, Selected Most Durable Materials While Still Being Cost-Effective, Chose Design Aesthetic, DIY Kitchen Cabinetry Prep & Paint, Mounted New Light Fixtures, Purchased Materials, Flooring, Appliances, Light Fixtures, Hardware, Paint, Etc., Coordinated with Contractors, Resolved Unexpected Obstacles Throughout Project

• Content creation for social media and marketing
• Developed and maintained relations with social influencers and vendors within the motorcycle industry to promote the dealership
• Advertise business with the use of Google AdWords, flyers, Facebook ads, Instagram, Yelp, press releases, and collaboration with social influencers
• Prepared budgets and cost estimates for hosting events
• Negotiated costs for venues
• Scheduled staff and volunteers for events
• Photoshop usage for updating weekly newsletter
• Newsletter and social media content creation
• Monitored data from various platforms to consolidate into weekly analytics report
• Conducted interviews (phone/in-person)
• Collaborated with graphic designer, assigned daily tasks
• Event planning.

• Memorized 7-page sales script
• Sales presentations
• Appointment setting
• Customized tailored programs based on clients' need and situation
• Conducted phone interviews
• Attended weekly advanced training
• Trained/mentored new agents
• Supervised trainees during their presentations, provided feedback to help them improve
• Hosted group training classes (10-15 trainees)
• Assisted in hosting weekly group meetings
• Conveyed need for the products based on clients unique situation
• Collected clients oral specimen for drug tests
• Qualified clients throughout presentation and application process
• Analyzed existing insurance policy holders life circumstances to make personalized recommendations for any policy changes that may benefit the client
• Recruited new agents.
• Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
• Organized ongoing training sessions to keep the team updated on industry developments, enabling them to provide the best possible advice to clients.

• Conducted research and developed marketing plan, event coordination at various venues including country clubs, car shows, and farmers markets
• Set up raffle giveaways at various local businesses
• Sales, chiropractic health care knowledge, perform spinal exams and massages, set up at various events, appointment setting, data entry, filing, medical room preparation, treat patients with heat and lumbar therapy, process x-rays.

Honor Roll

Relevant Coursework:

• GIS
• Land Use Planning
• Environmental Law & Policy (NEPA & CEQA)
• CA Environmental Issues
• Research Methods (Statistical Data Analysis, Excel)
• People Agents of Environmental Change
• Environmental Issues on World Economy
• Fundamentals of Design
• Sales
• Macro & Microeconomics
• Business Calculus
• Psychology, Sociology, Positive Psychology
• Public Speaking
• Intra & Interpersonal Communications