Elena Quinto
Southbridge,MA
Summary
Dedicated and organized leader with over 10 years of experience working with multicultural teams. Started my career as a History teacher later transition to a costumer service supervisor roll and currently working as Area manager (ORH3) . Team Player, Positive-minded, motivated and self-driven individual with a passion for inspiring and leading others. Able to manage multiple responsibilities, proactively resolve issues, and consistently meet and exceed goals and objectives. Proficient with Microsoft Office as well as various Amazon Systems
Overview
7
7
years of professional experience
Work History
Area Manager
Amazon
Charlton, MA
07.2024 - Current
- Transferred to FHD to drive performance improvements PICK operations. Achieved a 23-27% productivity increase, raising the average rate from 220 UPH to 270-280 UPH within four weeks.
- Oversaw coaching and development of 50-100 Amazon associates, implementing strategies to achieve productivity rates exceeding 350 UPH.
- Appointed Safety Leader and drove SLI of 93% (29% to 15%) by leveraging Huddles, Standup and Insta-cleans
- Provided mentorship to two process assistants, focusing on best practices in operational efficiency and leadership development.
- Implemented and maintained safety standards by Amazon policies and OSHA regulation to ensure a safe working environment for all employee
- Directed operational strategy during 2025 peak season, successfully surpassing outbound volume benchmarks with consecutive record-breaking performance: 334k and 337k units picked.
- I owned and successfully managed a portfolio of projects including Podx, Pod Banding, and Pod Consolidation, driving operational efficiency and strategic objectives
Amazon Robotics Process Assistant for Ship Dock and AFE2
Amazon
Opa-Locka, FL
10.2021 - 07.2024
- Lead, mentor and coach a group of 50-70 AAs on Standard Work and Quality Standards to achieve operational excellence
- Proactively monitor Foresight to ensure a smooth shift by successfully balancing sorts
- Achieved lowest misses of all Shifts at MIA1 through my continued focus towards identifying and eliminating defects
- Selected as People Champion and led Cross Training efforts that yielded and improvement in LBI of 10.12%
- Mentor and coach new hires with a focus on overall experience of AAs while maximizing output
- Monitor and enforce safety and quality standards on Ship Dock
- Effectively coached AAs on best practices leading to a 100% improvement on bottom performers
- Leverage internal resources such as START and Broadcast to enhance my breadth of perspective
Ambassador/ Process Guide in Pick
Amazon
Opa-Locka, FL
01.2021 - 10.2021
- Appointed as POC for training new associates due to my continuous passion for learning and helping others reach excellence
- Successfully onboarded over 60 associates
- Evaluated customer defects and diligently resolve them to ensure that all packages arrived to our customers in time
- Supported in coaching and monitoring of daily productivity and quality metrics
- Assisted Managers and Process Assistants in meeting quality and cost metrics through constant associate engagement
- Monitored work areas for cleanliness and functionality and removed obstacles to help exceed safety standard
- Assist Managers in retraining of Quality and Productivity standards, Labor Tracking, and staffing periodically
Assistant Manager
TJX Companies
Sunrise, FL
10.2018 - 10.2020
- Responsible for supervising 20 front-end associates while ensuring excellent customer service
- Properly trained and coached new hires on standard procedures
- Implemented several solutions for improving employee skills and customer satisfaction
- Strategically delegated work to staff with focus on development while setting priorities and team goals
- Enforced company policies and procedures to strengthen operational standards across departments
Education
Associate of Arts - English
Broward Community College
Davie, FL08-2021
Associate of Arts - History
Alexandru Ioan Cuza Iasi
Iasi, Romania06-2014
Skills
- Trilingual (Fluent in English, Romanian, and Spanish)
- Proficient with Microsoft Office as well as various Amazon Systems
Accomplishments
Awarded 5k Picker 11 times through my focus on excellence and willingness to succeed
Awarded Ambassador of the month due coaching skills which led to lowest DPMO errors and highest productivity improvement
Languages
English
Full Professional
Romanian
Native or Bilingual
Spanish
Professional Working
Timeline
Area Manager
Amazon
07.2024 - Current
Amazon Robotics Process Assistant for Ship Dock and AFE2
Amazon
10.2021 - 07.2024
Ambassador/ Process Guide in Pick
Amazon
01.2021 - 10.2021
Assistant Manager
TJX Companies
10.2018 - 10.2020
Associate of Arts - English
Broward Community College
Associate of Arts - History
Alexandru Ioan Cuza Iasi