Elena Richards
Lehi,UT
Summary
Dynamic customer service professional with a proven track record at Walmart, excelling in client relations and satisfaction. Recognized for resolving escalated inquiries efficiently and fostering loyalty through exceptional service. Skilled in customer service delivery and adept at managing high-volume interactions, enhancing overall customer experiences and boosting company reputation.
Diligent Desired Position with solid foundation in accounting principles and hands-on internship experience. Assisted in streamlining financial processes and supporting month-end close activities. Demonstrated strong analytical skills and proficiency in using accounting software.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Walmart
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Developed a deep understanding of customer service principles and customer service best practices.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Customer Service
Taco Bell
Customer Service
McDonald’s
Salesperson
Cutco Cutlery
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Office Assistant Manager
Schoppe Company
03.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Lehi High School
Lehi, UT05.2023
Skills
- Customer service mindset
- Fast food customer service
- Customer service aptitude
- Financial Services
- Bookkeeping
Accomplishments
In my spare time some of my hobbies include, playing piano (I am a professional pianist as I have been playing for 13 years), I race sports bikes and work with a team to keep everything up and running, aswell as I ride horses and have had to learn patience and respect.
Timeline
Office Assistant Manager
Schoppe Company
03.2024 - Current
Customer Service
Walmart
Customer Service
Taco Bell
Customer Service
McDonald’s
Salesperson
Cutco Cutlery
High School Diploma -
Lehi High School