ELENA RODRIGUEZ
Las Vegas
Summary
Developed strong client relationship management and communication skills in customer-centric environment. Skilled in understanding client needs and providing tailored solutions. Looking to transition into new field where these transferable skills can drive impactful results.
Overview
10
10
years of professional experience
Work History
Client Advisor Women's Designer Apparel
Neiman Marcus Group Ltd
09.2024 - 01.2025
- Provided excellent customer service to clients and ensured satisfaction with product purchases
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Built client relationships to improve retention
Client Relations Coordinator
Zero Parallel Marketing
02.2024 - 09.2024
- Company Overview: Lead Generation
- Managed existing customer accounts by setting up and monitoring online marketing campaigns
- Analyzed campaign traffic data to identify optimization opportunities, improving conversion rates and overall campaign effectiveness
- Assisted in onboarding new clients, including facilitating the API integration process for seamless account setup
- Generated daily reports on buyer performance and publisher traffic analysis
- Lead Generation
Project Manager
CFUSA
07.2023 - 01.2024
- Company Overview: Financial Services Consumer Lending
- Managed complex projects and programs in a financial service environment
- Experience with end to end process implementation
- Strong organizational, time management, and communication skills to coordinate cross-functional teams
- Understanding of financial regulations, underwriting processes, and compliance requirements
- Experience with Software Development Lifecycles, Agile Framework, Project Management tools (Jira, MSFT)
- Financial Services Consumer Lending
Assistant Store Manager
Bognar & Piccolini
01.2021 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate/ Key Holder
Anne Fontaine
03.2020 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Account Manager
Heartland
08.2017 - 02.2020
- Company Overview: Payment Systems
- Acquired and managed new customer accounts
- Assisted merchants with all manner of bank card information, from analyzing transactions batch information
- Managed credit card terminal troubleshooting
- Set up management of merchant accounts
- Payment Systems
Account Manager/Sales
Quick Fee
06.2015 - 07.2017
- Company Overview: Financing Solutions
- Conducted zoom and in person meetings of payment platform financing options for board members of large accounting firms
- Attended CPA conferences to generate new leads
- Managed new accounts and developed strong relationships with customers
- Financing Solutions
Education
Master of Business Administration - Entrepreneurship
UNLV
Las Vegas, Nv07.2015
Bachelor of Science - Management
University of Sciences USAMV Bucharest
06.2005
Skills
- Microsoft Office 365
- Sales
- Customer Service
- Account Management
- Salesforce CRM
- Business Development
- Product Development
- Negotiation
- Marketing
- Agile
- Jira
- Infinity
- Data analysis
- Performance tracking
- Project management
Timeline
Client Advisor Women's Designer Apparel
Neiman Marcus Group Ltd
09.2024 - 01.2025
Client Relations Coordinator
Zero Parallel Marketing
02.2024 - 09.2024
Project Manager
CFUSA
07.2023 - 01.2024
Assistant Store Manager
Bognar & Piccolini
01.2021 - 06.2023
Sales Associate/ Key Holder
Anne Fontaine
03.2020 - 01.2021
Account Manager
Heartland
08.2017 - 02.2020
Account Manager/Sales
Quick Fee
06.2015 - 07.2017
Master of Business Administration - Entrepreneurship
UNLV
Bachelor of Science - Management
University of Sciences USAMV Bucharest
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