Elena Sanchez

Denver,CO

Summary

Proven Customer Service Representative at Charles Schwab, adept in problem-solving and critical thinking, excelled in enhancing customer loyalty and streamlining operations. Demonstrated exceptional craftsmanship as a Furniture Refinisher at Elevations Restorations, with a strong focus on customer relations and project efficiency.

Overview

years of professional experience

Work History

Customer Service Representative

Charles Schwab

01.2021 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Volunteered in Schwab programs, such as the Guide Program, specifically dedicated to women in the workplace.

Furniture Refinisher

Elevations Restorations

Denver, CO

01.2015 - 01.2022

Consistently met project deadlines through efficient time management and prioritization of tasks.
Established a strong reputation for excellence within the local community through consistent delivery of exceptional craftsmanship in every project undertaken.
Streamlined workflow processes for increased productivity while maintaining high-quality results in all projects undertaken.
Improved overall efficiency by maintaining tools in proper working condition and keeping inventory wellstocked.
Kept clients informed on project progress through clear communication channels, ensuring expectations were met or exceeded.

Bartender

Benihana

10.2008 - 02.2021

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
I worked at few different restaurants during these years.

Education

High School Diploma -

William C Hinkley

Aurora, CO

05.2004

Skills

Customer Service
Problem-solving abilities
Active Listening

Critical Thinking
Customer Relations
Problem Resolution

Languages

Spanish

Limited Working

Timeline