Elena Silva
Denver,CO
Summary
Adept at payment plan development and showcasing professionalism, I significantly reduced losses at Rent A Tire by restructuring loan payment plans and enhancing legal compliance. My expertise in financial reporting and integrity, combined with a track record of fostering high customer satisfaction, positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Collection Manager
Rent A Tire
Thornton, CO
09.2021 - 07.2024
- Coded general ledger and processed vendor invoice payments.
- Reduced losses by restructuring loan payment plans.
- Verified details of transactions, funds received and total account balances.
- Rectified escalated accounts payable issues from employees and vendors.
- Drafted correspondence to debtors regarding their overdue accounts.
- Updated accounts with documentation of interactions and current information.
- Completed investigations of customer accounts and payment histories.
- Received and submitted payments and applied amounts to customer balances.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Created and mailed current statements to customers.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Revenue Operation Specialist
MPP Infusion Center
Lakewood, CO
12.2020 - 08.2021
- Analyzed bills for discrepancies and ensured correct pricing was applied.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed accounts receivable duties, including collections on past due balances.
- Answered customer questions to maintain high satisfaction levels.
- Provided customer service support regarding billing questions and issues.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Processed payments from insurance companies or other third-party payers.
Collection Specialist
Integral Recoveries, inc
Englewood, CO
04.2016 - 12.2020
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created automated systems for tracking incoming payments from customers.
- Assisted customers with inquiries regarding their payment status or account balances.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Validated employee information on garnishment documents with payroll records.
- Collected deposits or payments and arranged for billing.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
QMAP
Ashley Manor Senior Living
Wheat Ridge, CO
09.2014 - 01.2017
- Managed household errands and other essential duties.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
- Consulted with client care team to continually update care plans.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
Esthetics -
Aveda Institute
Denver, CO08-2022
High School Diploma -
Jefferson High School
Edgewater, CO05-2011
Some College (No Degree) -
Grossmont College
El Cajon, CASkills
- Payment plan development
- Performance metrics evaluation
- Credit analysis proficiency
- Financial reporting
- Legal compliance awareness
- Professionalism and integrity
Timeline
Collection Manager
Rent A Tire
09.2021 - 07.2024
Revenue Operation Specialist
MPP Infusion Center
12.2020 - 08.2021
Collection Specialist
Integral Recoveries, inc
04.2016 - 12.2020
QMAP
Ashley Manor Senior Living
09.2014 - 01.2017
Esthetics -
Aveda Institute
High School Diploma -
Jefferson High School
Some College (No Degree) -
Grossmont College
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