Elena Sirant
Orlando,FL
Summary
Results-driven professional with strong problem-solving and time management skills. Experienced in front desk operations and team supervision, dedicated to optimizing customer experiences and enhancing service quality.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
InTown Suites
12.2023 - Current
- Managed front desk operations to ensure smooth guest check-in and check-out processes.
- Trained and supervised front desk staff, enhancing team performance and service quality.
- Resolved guest inquiries and complaints efficiently, improving overall guest satisfaction rates.
- Implemented new scheduling procedures to optimize staff allocation during peak hours.
- Maintained accurate records of occupancy and revenue data for management reporting.
- Collaborated with housekeeping and maintenance teams to address guest needs promptly.
- Oversaw inventory management of supplies, ensuring adequate stock levels for daily operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Front Desk Manager
Extended Stay America
07.2018 - 12.2023
- Developed standard operating procedures to streamline front desk workflows and enhance efficiency.
- Checked guests in and out of hotel, made reservations, and processed payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Checked guests in and out of hotel, made reservations, and processed payments.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Resolved guest complaints by addressing issues with rooms promptly.
Administrative Assistant
Irish Mike's Automotive
06.2016 - 07.2018
- Coordinated scheduling and appointment management for service team and customers.
- Managed customer inquiries via phone, email, and in-person interactions to enhance satisfaction.
- Processed invoices and maintained accurate records.
- Collaborated with service technicians to streamline communication regarding work orders and customer requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
North Star High School
Orlando, FLSkills
- Hospitality management
- Guest relations
- Customer relations
- Staff supervision
- Revenue management
- Operational budgeting
- Time management
- Problem-solving
- Revenue optimization
Timeline
Front Desk Manager
InTown Suites
12.2023 - Current
Front Desk Manager
Extended Stay America
07.2018 - 12.2023
Administrative Assistant
Irish Mike's Automotive
06.2016 - 07.2018
High School Diploma -
North Star High School