Elena Tirado
San Antonio,TX
Summary
An out-going personality with extensive experience in hospitality. Strong background in staff management and performance improvement, contributing to operational excellence and increased revenue through effective team training and customer service enhancements. I provide a warm, friendly demeanor and excellent communication skills. I'm an energetic and engaging individual with knack for building strong relationships and creating memorable experiences.
Overview
4
4
years of professional experience
Work History
Bartender
KPOT
Live Oak, TX
08.2025 - 01.2026
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management by tracking stock levels and restocking supplies.
- Engaged with customers to provide excellent service and enhance their experience.
- Engaged with team members to enhance efficiency in drink preparation processes.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Ambassador
Herbalife
San Antonio, TX
05.2023 - 06.2024
- Engaged customers through product demonstrations and interactive experiences.
- Developed knowledge of brand products to effectively communicate features and benefits.
- Utilized social media platforms to promote events and increase audience reach.
- Evaluated competitor activities to identify trends and inform strategic recommendations.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Head Server
375 Social Kitchen
Live Oak, TX
06.2022 - 12.2023
- Supervised dining room operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored new servers on menu knowledge and customer service protocols.
- Coordinated with kitchen staff to streamline food delivery and maintain order accuracy.
- Managed reservation systems, optimizing table turnover during peak hours for efficiency.
- Developed and implemented staff schedules, balancing workload and enhancing team performance.
- Addressed customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Collaborated with management to assess service standards, recommending improvements for operational excellence.
- Increased restaurant revenue by upselling menu items by 10%
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Assisted in food preparation and presentation for events, ensuring high-quality service standards.
- Assisted in planning and executing catering events, ensuring seamless service delivery.
- Coordinated logistics for catering events, ensuring timely delivery and setup of services.
- Conducted post-event evaluations to gather feedback and improve future catering offerings.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Skills
- Outgoing personality
- Patience and tolerance
- Clear and effective communication
- Service-oriented mindset
- Team training and development
- Salesmanship
- Performance improvement
- Staff management
- Team leadership
Timeline
Bartender
KPOT
08.2025 - 01.2026
Ambassador
Herbalife
05.2023 - 06.2024
Head Server
375 Social Kitchen
06.2022 - 12.2023