Elena Valencia
506 Vegas Drive Las Vegas
Summary
Results-driven Shift Manager skilled in supervising operations, training staff, and resolving customer issues. Focused on improving service efficiency while upholding high standards in hospitality and cleanliness. Demonstrates strong work ethic and adaptability, thriving in fast-paced environments and quickly acquiring new skills.
Overview
5
5
years of professional experience
Work History
Food Service Worker
New Mexico Behavioral Health Institute
Las Vegas
08.2024 - 06.2025
- Prepared and served meals, adhering to dietary guidelines and accommodating individual needs.
- Maintained cleanliness and organization in food preparation areas and dining spaces.
- Collaborated with kitchen staff to streamline meal service during peak hours, enhancing customer satisfaction.
- Followed safety protocols to ensure proper food handling and sanitation standards.
- Responded to customer inquiries regarding menu items and dietary restrictions.
- Trained new staff on food preparation techniques and service procedures, fostering a knowledgeable team.
- Monitored food quality and freshness, discarding items past their expiration dates.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
Shift Manager
Sonics Drive In
Las Vegas
01.2020 - 06.2024
- Supervised daily operations and ensured compliance with food safety standards.
- Trained and mentored team members on customer service protocols to enhance service quality.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored employee performance and provided constructive feedback regularly.
- Managed daily cash intake by counting registers and tabulating profits to ensure accurate financial reporting.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors to foster a collaborative work environment.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Housekeeper
Holiday Inn Express Hotel
Las Vegas
07.2023 - 09.2023
- Cleaned guest rooms following Holiday Inn Express standards and procedures.
- Restocked supplies and amenities in rooms and common areas to enhance guest experience.
- Inspected rooms for cleanliness and maintenance issues before guest arrivals.
- Collaborated with team members to ensure cleanliness and safety standards were met.
- Reported maintenance requests promptly to minimize guest disruptions.
- Utilized cleaning equipment safely and effectively throughout the hotel premises.
- Replaced bed linens and towels while ensuring rooms were organized and presentable for guests.
- Used cleaning chemicals following proper guidelines.
Receptionist
The Plaza Hotel
Las Vegas
07.2022 - 10.2022
- Greeted guests warmly and efficiently at the front desk.
- Scheduled appointments and coordinated meetings for hotel staff and guests.
- Processed check-ins and check-outs, ensuring a smooth guest experience.
- Addressed guest inquiries, delivering accurate information about hotel services to enhance their experience.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Resolved guest complaints with professionalism and courtesy, escalating issues when necessary to ensure satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted visitors by providing information and directions at the front desk.
- Delivered consistent customer service while engaging with internal and external customers, fostering positive interactions.
Housekeeper
Best Western Hotel
Las Vegas
03.2022 - 06.2022
- Cleaned guest rooms following Best Western Inn standards and procedures.
- Inspected rooms for cleanliness and maintenance issues before guest arrivals.
- Cleaned bathrooms, ensuring cleanliness and hygiene standards were met for guest safety.
- Replaced bed linens and towels in guest rooms to ensure comfort and cleanliness.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Restocked supplies and amenities in rooms and common areas to maintain guest comfort and satisfaction.
- Reported maintenance requests to address issues proactively, enhancing guest experience.
- Utilized cleaning equipment safely and effectively throughout the hotel premises.
Education
High School Diploma -
Robertson High School
Las Vegas, NM05-2021
Skills
- Patient care
- Supply stocking
- Inventory management
- Work station setup
- Equipment maintenance
- Time management
- Adaptability in service
- Team collaboration
- Team oriented
- Working quickly
- Fast-paced environment
- COVID-19 protocols
- Problem-solving
- Communication skills
- Positive attitude and energy
- Staff training
Timeline
Food Service Worker
New Mexico Behavioral Health Institute
08.2024 - 06.2025
Housekeeper
Holiday Inn Express Hotel
07.2023 - 09.2023
Receptionist
The Plaza Hotel
07.2022 - 10.2022
Housekeeper
Best Western Hotel
03.2022 - 06.2022
Shift Manager
Sonics Drive In
01.2020 - 06.2024
High School Diploma -
Robertson High School