Elena Vandervliet
Deadwood,SD
Summary
I am a driven leader with strong problem-solving and customer service skills. I am dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Prarie Berry Winery
Hill City, SD
09.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with winery technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Flower Shop Owner
Bloomers Flowers And Cakes
Central City, SD
04.2019 - 09.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired, trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success's.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Coached, counseled and disciplined employees.
- Expanded customer reach through active engagement on social media platforms, promoting the shop's unique offerings while building an online community of brand advocates.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Chocolatier and Kitchen Manager
Chubby Chipmunk Hand Dipped Chocolates
Deadwood, SD
04.2012 - 04.2019
- Packaged chocolate items for delivery or pickup.
- Made confections by hand daily and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Implemented cost-saving measures while maintaining product quality, contributing to increased profitability.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
- Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
- Introduced new tools and equipment for improved precision in chocolate molding, enhancing product consistency.
- Optimized recipe formulations for enhanced flavor profiles while adhering to established nutritional guidelines when required.
- Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Assistant Restaurant Manager
Creekside Restaurant At The Deadwood Gulch
Deadwood, SD
03.2008 - 06.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server/Bartender/Baker
Midnight Star Casino
Deadwood, SD
02.2008 - 04.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Store Manager
Gold Dust Casino
Deadwood, SD
04.2006 - 09.2008
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance and regularly provided constructive feedback.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
Education
1 Year Study - Business Administration And Management
Northern Wyoming Community College District - Sheridan College
Sheridan, WYDiploma - General Studies
Sturgis Brown High School
Sturgis, SD05.2003
Skills
- Excellent Communication
- Teamwork and Collaboration
- Punctual, Reliable and Dependable
- Detail Oriented
- Order Accuracy
- Team Leadership
- Schedule Coordination
- Time Management
- Quick Learner
- Critical Thinking
- Payment Processing
- Proficient with Micros POS
Certification
Rserving Certified Alcohol Server
ID# PSCC10000676373
Rserving Certified Food Safety for Managers
ID# PSCC10000387939
Timeline
Order Fulfillment Associate
Prarie Berry Winery
09.2023 - Current
Flower Shop Owner
Bloomers Flowers And Cakes
04.2019 - 09.2023
Chocolatier and Kitchen Manager
Chubby Chipmunk Hand Dipped Chocolates
04.2012 - 04.2019
Assistant Restaurant Manager
Creekside Restaurant At The Deadwood Gulch
03.2008 - 06.2012
Server/Bartender/Baker
Midnight Star Casino
02.2008 - 04.2011
Retail Store Manager
Gold Dust Casino
04.2006 - 09.2008
1 Year Study - Business Administration And Management
Northern Wyoming Community College District - Sheridan College
Diploma - General Studies
Sturgis Brown High School