Elena Vandervliet
Deadwood,SD
Summary
I am a driven leader with strong problem-solving and customer service skills. I am dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Prarie Berry Winery
09.2023 - Current
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with winery technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Flower Shop Owner
Bloomers Flowers And Cakes
04.2019 - 09.2023
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired, trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success's.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Coached, counseled and disciplined employees.
- Expanded customer reach through active engagement on social media platforms, promoting the shop's unique offerings while building an online community of brand advocates.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Chocolatier and Kitchen Manager
Chubby Chipmunk Hand Dipped Chocolates
04.2012 - 04.2019
- Packaged chocolate items for delivery or pickup.
- Made confections by hand daily and ordered ingredients from suppliers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
- Implemented cost-saving measures while maintaining product quality, contributing to increased profitability.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
- Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
- Introduced new tools and equipment for improved precision in chocolate molding, enhancing product consistency.
- Optimized recipe formulations for enhanced flavor profiles while adhering to established nutritional guidelines when required.
- Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
Assistant Restaurant Manager
Creekside Restaurant At The Deadwood Gulch
03.2008 - 06.2012
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Coordinated special events and promotions, drawing in new customers and increasing.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server/Bartender/Baker
Midnight Star Casino
02.2008 - 04.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Retail Store Manager
Gold Dust Casino
04.2006 - 09.2008
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance and regularly provided constructive feedback.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Created employee schedules to align coverage with forecasted demands.
Education
1 Year Study - Business Administration And Management
Northern Wyoming Community College District - Sheridan College
Sheridan, WYDiploma - General Studies
Sturgis Brown High School
Sturgis, SD05.2003
Skills
- Excellent Communication
- Teamwork and Collaboration
- Punctual, Reliable and Dependable
- Detail Oriented
- Order Accuracy
- Team Leadership
- Schedule Coordination
- Time Management
- Quick Learner
- Critical Thinking
- Payment Processing
- Proficient with Micros POS
Certification
Rserving Certified Alcohol Server
ID# PSCC10000676373
Rserving Certified Food Safety for Managers
ID# PSCC10000387939
Timeline
Order Fulfillment Associate
Prarie Berry Winery
09.2023 - Current
Flower Shop Owner
Bloomers Flowers And Cakes
04.2019 - 09.2023
Chocolatier and Kitchen Manager
Chubby Chipmunk Hand Dipped Chocolates
04.2012 - 04.2019
Assistant Restaurant Manager
Creekside Restaurant At The Deadwood Gulch
03.2008 - 06.2012
Server/Bartender/Baker
Midnight Star Casino
02.2008 - 04.2011
Retail Store Manager
Gold Dust Casino
04.2006 - 09.2008
1 Year Study - Business Administration And Management
Northern Wyoming Community College District - Sheridan College
Diploma - General Studies
Sturgis Brown High School