Elena Williams
The University of Texas at Arlington
DENTON,TX
1
Certification
9
years of professional experience
Dynamic individual with hands-on experience in communication and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
MavTemp Program - Administrative Assistant
1 Month- Provided administrative and operational support to various university departments, enhancing overall efficiency in task completion.
- Adapt quickly to new environments, systems, and team structures while maintaining productivity and accuracy.
- Utilize university systems (e.g., PeopleSoft, SharePoint, Microsoft Office Suite) to complete assigned tasks.
- Maintained confidentiality while ensuring compliance with university policies and procedures, safeguarding sensitive information.
- Supported diverse tasks to meet team needs by supporting short-term assignments and adjusting to changing priorities.
Neighbor Care Community Coordinator
1 Month- Engaged prospective clients and community partners by representing the organization at community events, fostering community relationships.
- Coordinated client referrals and community resources to support home-delivered meal recipients.
- Conducted eligibility assessments for clients receiving home delivered meals, ensuring access to essential services.
- Facilitated short-term financial assistance in partnership with financial education administrator, supporting clients' immediate needs.
CARE Case Manager, Bilingual
10 Months- Provided short-term financial crisis case management, and navigation of internal and external agency resources.
- Coordinated service plans with internal teams and community resources for vulnerable seniors.
- Assessed existing clients’ and external community members’ needs through interpersonal interviewing and compassionate listening.
- Collaborated with clients to create long-term plans for financial sustainability and independence.
- Provided volunteer assistance for inter-departmental tasks to enhance service delivery. to complete inter-department needs such as meal delivery, client safety checks, and event participation.
Community Engagement Specialist
6 Months- Conducted eligibility assessments for clients receiving home delivered meals to ensure access to necessary services.
- Identified and coordinated resources and referrals for clients needing additional support/care to enhance their well-being.
- Resolved escalated client cases through collaboration with the department manager, improving client satisfaction and service delivery.
- Completed eligibility assessments for existing clients receiving home delivered meals.
Data Quality Associate
1 Year 10 Months- Ensured quality of social care programs listed on internal and external stakeholders’ search engines by conducting regular audits and updates.
- Conducted research on social care programs to assess eligibility for listing and verified information through direct provider communication.
- Resolved customer issues via ticketing platform (ZenDesk and Jira Management) by troubleshooting or escalating to appropriate departments.
- Conducted new hire training by volunteering for training sessions and holding one-on-one meetings with new personnel.
- Facilitated successful department events through detailed planning and logistical coordination.
Test Proctor
3 Months- Checked-in/checked-out and monitored exams for customers of UT Public Testing Center, CTC, and STS throughout the duration of exams.
- Interacted professionally with diverse customers and exam sponsors, including undergraduate students and contract clients, to ensure a positive testing experience.
- Maintained the security of testing materials before, during, and after test administrations.
- Responded to unexpected occurrences with professionalism and composure, maintaining the integrity of the testing environment.
- Responded to unexpected occurrences with professionalism, and calm demeanor.
- Supported Testing Specialists at the UT Public Testing Center by ensuring compliance with exam security and administration requirements.
Registrar/Office Assistant
11 Months- Managed student records, ensuring accurate registration, enrollment, and transcript data.
- Assisted in recruiting Spanish-speaking students for free education through grant funding, expanding accessibility.
- Tracked weekly student attendance and followed up with instructors and students.
- Organized new student orientations and coordinated onboarding for resources to enhance student preparedness.
- Launched the Student Ambassador program in collaboration with the Student Services Department.
- Assisted with recruitment of Spanish-speaking students who were eligible for a free education through grant funding.
- Provided translation support for Spanish-speaking prospective and enrolled students. with Spanish-speaking prospective, and enrolled students.
- Represented the institute at outreach events by answering questions about the school and programs offered.
- Maintained office supply inventory.
Administrative Associate
2 Years 6 Months- Coordinated honors application process by formatting reports of eligible applicants, scheduling training sessions for review committee, and monitoring deadlines.
- Assisted with the coordination of the honors application process by formatting reports of eligible honors program applicants, scheduling training sessions for the review committee, and monitoring deadlines.
- Coordinated with the Assistant Dean, and Academic Advisors to review student petitions on a case by case basis.
- Supported the development, and establishment of the first honors program student council.
- Served as liaison between human resources and managers to post job positions and facilitate hiring process.
- Responsible for approving Academic Advisors' time sheets, and tracking absences.
- Managed calendars for Deans in Undergraduate Education Office and Director of Honors Program.
- Oversaw the onboarding and offboarding process for new and departing staff members.
- Managed the department’s Procurement credit card, and reported all expenses on the department’s accounts.
Administrative Assistant
9 Months- Processed work orders by closing and updating daily duties of zone technicians.
- Processed work orders by closing, and updating duties performed by zone technicians on a daily basis.
- Oversaw training requests to facilitate employee development and compliance with certification requirements., and license/certification renewals.
- Managed uniform changes and alterations for technicians.
- Reconciled monthly purchases made through zones credit card for parts/services required.
Education
Bachelor of Arts - English, Cum Laude
Associate of Arts - Liberal Arts, High Honors
Skills
Calendar management
Data Management
Document preparation
Communication skills
Content development
Writing and speaking
Excellent Customer Service
Calendar coordination
Spanish - B2 (Upper-Intermediate)
Certification
- Certificate of Competencies, Hospital Occupations Internship, Regional Occupational Program, August 2006
- Certificate of Competencies, Hospital Occupations Core, Regional Occupational Program, August 2005
AWARDS/HONORS
- 1st Place, Page One Design Tabloid Color, Columbia Scholastic Press Association Gold Circle Awards 2009 2nd Series.
- 2nd Place, Page One Design Tabloid Color, Columbia Scholastic Press Association Gold Circle Awards 2009 2nd Series.
- 2nd Place News Story 2009 SoCal Conference Award, Journalism Association of Community Colleges.
- Meritorious Award, Enterprise Story/Series, Journalism Association of Community Colleges, March 2009.
- Dean’s Honor List, Fall 2009, Spring 2010.
Timeline
MavTemp Program - Administrative Assistant
The University of Texas at Arlington
09.2026 - CurrentRead More
Neighbor Care Community Coordinator
Meals on Wheels of Central Texas
10.2025 - 11.2025Read More
CARE Case Manager, Bilingual
Meals on Wheels of Central Texas
12.2024 - 10.2025Read More
Community Engagement Specialist
Meals on Wheels of Central Texas
06.2024 - 12.2024Read More
Data Quality Associate
Findhelp
07.2022 - 05.2024Read More
Test Proctor
University of Texas at Austin
01.2022 - 04.2022Read More
Registrar/Office Assistant
Austin Career Institute
02.2021 - 01.2022Read More
Administrative Associate
University of Texas at Austin
06.2018 - 12.2020Read More
Administrative Assistant
University of Texas at Austin
09.2017 - 06.2018Read More
California State University, Fullerton
Bachelor of Arts from English, Cum Laude
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Santiago Canyon College
Associate of Arts from Liberal Arts, High Honors
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